Casual Club Card Representative

5 months ago

Winnipeg, Canada Manitoba Liquor and Lotteries Full time

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:

- Reporting to the Shift Supervisor, Player Services, the Customer Service Representative (Club Card) is responsible for maintaining a constant presence at the Players Club for the Casinos. This includes greeting and directing guests, enrolling, processing and updating data into the club card system, assisting in the delivery of customer services programs and events held at the Casinos, and providing customers with updated information on special promotions and events being held at the Casinos.

**Responsibilities**:

- Provide information regarding membership benefits and card use.
- Maintain club card database through processing of amendments to personal information on club card memberships.
- Resolve or refer customer disputes regarding club card membership within scope of policy and procedure, refer other matters to Management.
- Greet and meet guests attending the kiosk.
- Provide approved goods and services according to established policy and procedure.
- Provide Casino and Tourism information to all guests.
- Request and replenish Players Club supplies as required.
- Greet tours, distribute promotional coupons and vouchers.
- Reconcile tour related paperwork, coupons and vouchers; and complete post tour evaluations.
- Assist with the delivery of customer services promotions and events at the Casinos as required.
- Maintain up to date knowledge of ongoing customer services promotions events at the Casino.
- Maintain printed promotional and policy materials, customer comment cards and replenish holders as required.
- Answer and direct calls from roll over switchboard.
- Encourage a climate that supports diversity.
- Other duties as assigned.

**Primary Qualifications**:

- One (1) year prior related work experience in a customer related industry.
- Basic skills in the use of Microsoft Office with accurate keyboarding skills are required for this position.
- The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries’ policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.
- Ability to work a variety of shifts based on the requirements of a twenty-four (24) hour per day, seven (7) day per week operation.
- Satisfactory work performance in the preceding twelve (12) months. Attendance rate will be a consideration in the pre-screening process.

**Secondary Qualifications**:

- Bilingual (French/English) language skills.
- Previous experience as a Cashier.

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
- **Maternity and Parental Leave**: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- **Fitness Allowance Reimbursement, depending on bargaining unit**: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- **Computer Purchase /Fitness Purchase Program**: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
- **Diversity and Inclusion**: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
- **The Together Project**: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

**Vacation**
- Accrue up to 10 paid vacation d

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