Casual Casino Service Attendant

5 months ago

Winnipeg, Canada Manitoba Liquor and Lotteries Full time

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:

- Reporting to the Shift Supervisor, Player Services, the Casino Service Attendant is responsible for maintaining a high level of knowledge regarding casino operations and products, assisting with casino events, and providing timely fulfillment and relief to numerous departments in the casino, depending on operational requirements. The incumbent will provide exceptional customer service at all times.

**Responsibilities**:

- Hang coats/garments in designated racks.
- Proper identification for Lost and Found/wheelchair and walkers.
- Report valuable items to Security or Shift Supervisor.
- Provide guests with information regarding casino games, products, current and upcoming events.
- Validate tickets for concert bowl shows.
- Direct guests to proper event locations.
- Sit at tournament sign-in desk. Total scores depending on tournament.
- Answer questions regarding tournament rules.
- Exchange money for guests to play. Check all bills to ensure authenticity.
- Report any suspicious activity to the appropriate individual(s) as required.
- Follow all Manitoba Liquor & Lotteries policies, compliance regulations and procedures.
- Provide game information to guests and help solve minor problems.Monitor bingo area and call out serial numbers for bingo verification.
- Provide switchboard relief as required.
- Help greet bus tours, distribute promotional coupons and vouchers.
- Accept payment for gift store.
- Provide relief to Housekeeping Attendants.
- Maintain cleanliness through continuous monitoring of assigned area.
- Exchange coin, currency and cash equivalents for guest as required.
- Operate and maintain coin handling equipment and take appropriate action when short pays occur.
- For further information on the specific duties and responsibilities of this position refer to the position profiles for the following: Electronic Gaming Attendant (Checker/Cashier, Volunteer Coordinator), Customer Service Representative (Club Card), Player Development (Club Card Rep), Housekeeping Attendant, Cashier (Retail, Cage).
- Encourage a climate that supports diversity.
- Perform other duties as assigned.

**Primary Qualifications**:

- One (1) year prior work experience in handling large volumes of cash in a customer service oriented industry, preferably in a gaming related industry.
- Ability to work a variety of shifts based on the requirements of a twenty-four (24) hour per day, seven (7) day per week operation.
- The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries’ policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.
- Satisfactory work performance in the preceding twelve (12) months is required. Attendance rate will be a consideration in the pre-screening process.

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
- **Maternity and Parental Leave**: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- **Fitness Allowance Reimbursement, depending on bargaining unit**: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- **Computer Purchase /Fitness Purchase Program**: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
- **Diversity and Inclusion**: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
- **The Together Project**: At Liquor & Lotteries, Caring is part of our corporate cultu

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