Casual Gaming Centre Attendant

5 months ago

Winnipeg, Canada Manitoba Liquor and Lotteries Full time

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:

- Reporting to the Manager, Gaming Centre, the Gaming Centre Attendant provides exceptional customer service to all Gaming Centre patrons. This position is responsible for providing assistance and instructions to players, verifying wins, paying out jackpots, exchanging currency, prize payouts and processing and updating data in the club card system.

**Responsibilities**:

- Sell, exchange and/or redeem all Gaming Centre products according to all applicable procedures.
- Prepare for adds/decreases of cash/cash equivalents, verify amounts and sign.
- Identify and process STRs (Suspicious Transaction Reports) and LCT (Large Cash Transaction) reports. Notify appropriate individuals as required.
- Respond to and pay out jackpots in accordance with procedures.
- Participate in the pull and count.
- Maintain club card database through processing of amendments to personal information on club card memberships.
- Perform Cashier functions.
- Encourage a climate that supports diversity.
- Perform other duties as assigned.

**Primary Qualifications**:

- Excellent mathematical skills.
- Six months experience in customer service and cash handling.
- The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries’ policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.
- Ability to work a variety of shifts based on the requirements of a 24 hour per day, seven day per week operation.
- Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.

**Secondary Qualifications**:

- Bilingual (French/English) language skills.
- Completion of a Grade 12 High School diploma or G.E.D. equivalent.

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
- **Maternity and Parental Leave**: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- **Fitness Allowance Reimbursement, depending on bargaining unit**: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- **Computer Purchase /Fitness Purchase Program**: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
- **Diversity and Inclusion**: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
- **The Together Project**: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

**Vacation**
- Accrue up to 10 paid vacation days per year during the first 2 years of employment.
- Accrue 15 paid vacation days per year after 3 years of employment.
- Accrue 20 paid vacation days per year after 5 years of employment.
- Accrue 25 paid vacation days per year after 9 years of employment.
- Accrue 30 paid vacation days per year after 19 years of employment.

**Retirement Savings Plan**
- Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
- Voluntary Group Registered Retirement Savings Plan

**Health Insurance and Benefits**
- Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, v

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