Driver Records Clerk

6 months ago

Winnipeg, Canada Manitoba Public Insurance Full time

Overview:
As the Driver Records Clerk, you will be responsible for providing customer service for incoming enquiries related to licensing programs. You will respond to and provide detailed information regarding driver records, consequences of violations, and reinstatements in accordance with policy and legislation. You will also be responsible for processing personal and commercial driver abstracts.

**Responsibilities**:

- Responds to a large variety of external enquiries regarding:

- Driver record and driver abstract information including the projection of future consequences of convictions under the Highway Traffic Act, Drivers and Vehicles Act, Summary Convictions Act, and the Criminal Code of Canada.
- Suspensions, prohibitions, cancellations, impoundments of vehicles, licence suspension appeal process, and driver safety rating (DSR) information.
- Eligibility for reinstatement of driver’s licenses and confirmation of licence status for out of province licensing authorities.
- Other related programs, Ignition Interlock Program, Graduated Driver Licensing Program, Addictions Foundation of Manitoba, Licence Suspension Appeal Board, Maintenance Enforcement Program and Vehicle Impoundment Program.
- Processes high volume Driver Abstract and Commercial Driver Abstract requests within challenging deadlines from the general public, companies and agencies via mail and facsimile.
- Upon request, in accordance with Licensing Services release of information policy and in conjunction with the Freedom of Information and Protection of Privacy Act_, _provides copies of suspension notices and other releasable documents.
- Verifies proper authorization, payments submissions, and balances processed transactions.
- Provides assistance, direction and approval on departmental procedures.
- Confirms the status of a driver’s licence for a date of loss for MPI adjusters.
- Verifies documents such as receipts, declarations, and affidavits as needed to complete transactions.

Qualifications:

- High school diploma or equivalent.
- Two years office experience, including one year providing customer service in a driver licensing environment.

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

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