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Driver Records Clerk

1 month ago

Winnipeg, Canada Manitoba Public Insurance Full time

Overview:
Location : This position is based out of 420 Pembina Hwy.

Adresse : Ce poste est basé au 420 Pembina Hwy.

Under the general supervision of the Supervisor, Court Unit, the Driver Records Clerk provides customer service for incoming enquiries related to licensing programs. The Clerk responds to and provides detailed information regarding driver records, consequences of violations, and reinstatements in accordance with policy and legislation. The Clerk is also responsible for processing personal and commercial driver abstracts.

Sous la supervision générale du superviseur, Unité judiciaire, le Commis, Dossiers des conducteurs, offre du service à la clientèle en lien avec les nouvelles demandes de renseignements sur les programmes d’octroi de permis. Le commis donne suite de manière exhaustive aux questions concernant les dossiers de conducteurs, les conséquences qu’entraînent les infractions, et le rétablissement de permis conformément aux politiques et aux lois. Le commis se charge aussi de traiter les dossiers de conducteurs de véhicules récréatifs et de conducteurs de véhicules commerciaux.

**Responsibilities**:

- Responds to a large variety of external enquiries regarding:

- Driver record and driver abstract information including the projection of future consequences of convictions under the Highway Traffic Act, Drivers and Vehicles Act, Summary Convictions Act, and the Criminal Code of Canada.
- Suspensions, prohibitions, cancellations, impoundments of vehicles, licence suspension appeal process, and driver safety rating (DSR) information.
- Eligibility for reinstatement of driver’s licenses and confirmation of licence status for out of province licensing authorities.
- Other related programs, Ignition Interlock Program, Graduated Driver Licensing Program, Addictions Foundation of Manitoba, Licence Suspension Appeal Board, Maintenance Enforcement Program and Vehicle Impoundment Program.
- Verifies conditional licence addendums for Service Centres.
- Processes high volume Driver Abstract and Commercial Driver Abstract requests within challenging deadlines from the general public, companies and agencies via mail and facsimile.
- Upon request, in accordance with Licensing Services release of information policy and in conjunction with the Freedom of Information and Protection of Privacy Act_, _provides copies of suspension notices and other releasable documents.
- Verifies proper authorization, payments submissions, and balances processed transactions.
- Provides assistance, direction and approval on departmental procedures.
- Confirms the status of a driver’s licence for a date of loss for MPI adjusters.
- Verifies documents such as receipts, declarations, and affidavits as needed to complete transactions.
- Reviews files to ensure all information is correct, contacts appropriate internal areas and/or external agencies to verify information in case of discrepancies, and initiates corrections if required.
- Performs other duties as assigned.
- Donner suite à un large éventail de demandes de renseignements de l’extérieur concernant:

- les renseignements liés aux dossiers de conducteurs, dont les répercussions projetées de condamnations en vertu du _Code de la route_, de la _Loi sur les conducteurs et les véhicules_, la _Loi sur les poursuites sommaires_ et du _Code criminel_ du Canada.
- l’information relative aux suspensions, aux interdictions, aux annulations, à la mise en fourrière de véhicules, au processus d’appel de la suspension d’un permis et aux cotes de conduite.
- l’admissibilité au rétablissement de permis de conduire et la vérification de l’état d’un permis de conduire pour les autorités délivrant les permis de l’extérieur de la province.
- les dispositions, les condamnations et toute information connexe étant accessibles par le système de demandes d’avis d’infraction fréquente du service de renseignements judiciaires (Justice Manitoba).
- les programmes connexes, le Programme de verrouillage du système de démarrage, le programme de permis de conduire par étapes, la Fondation manitobaine de lutte contre les dépendances, la Commission d’appel des suspensions de permis, le Programme d’exécution des ordonnances alimentaires et le programme de mise en fourrière des véhicules.
- Vérifier les addendas aux permis de conduire conditionnels à la demande des centres de services.
- Traiter un volume élevé de demandes de dossiers de conducteurs de véhicules récréatifs ou de conducteurs de véhicules commerciaux présentées par le public, les entreprises et les organismes par courriel ou télécopieur, tout en respectant les échéances très serrées.
- Sur demande et conformément, à la fois à la politique de communication des renseignements des Services d’octroi des permis et aux dispositions de la _Loi sur l’accès à l’information et la protection de la vie privée_, _fournir les copies d’avis de s