After Sales Process Intern

6 months ago


Pickering, Canada Trench Full time

Pickering, ON, Canada
- |
- req51
- After Sales Process Intern

**A Snapshot of Your Day**

Your Tasks:

- Project Management:

- Review Customer Care Initiatives project and support the team to deploy further actions as well as enhance initiatives already implemented.
- Process Improvement:

- Review current After Sales workflows and identify areas for improvement.
- Analyze data and metrics to identify bottlenecks and inefficiencies.
- Propose and implement process enhancements to streamline operations.
- Process Alignment:

- Review and revise existing procedures to ensure they accurately reflect current practices.
- Collaborate with team members to ensure consistency and clarity in all processes.
- Automation Initiatives:

- Identify trends in order data, analyze customer feedback and work alongside the Operational Excellence team to identify opportunities for system automation.
- Assist in the development and implementation of automation solutions to reduce manual tasks.
- Develop automation for after sales order tracking to complete the project cycle.
- Workflow Analysis:

- Identify opportunities to streamline processes while maintaining accuracy and efficiency.

**Requirements**:

- Must be currently enrolled in a relevant academic program (business, engineering, etc.).
- Strong analytical and problem-solving skills.
- Excellent attention to detail, organizational and communication skills.
- Ability to work independently and collaboratively with cross-functional teams.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Basic understanding of process improvement methodologies is preferred.

We offer:

- Be a part of a supportive and collaborative team.
- Opportunity to gain practical experience in the field of order management and customer care.
- Gain a comprehensive understanding of the order management department’s workflows.

**Our Commitment to Diversity**
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Trench Group celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.



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