Technical Trainer

Sales & Training
Reporting to National Sales Manager, working closely with National Training Manager
Canada
Full-time

WHAT WE ARE LOOKING FOR

**Responsibilities**:
Work with the National Training Manager and Training Coordinators to facilitate all technical training for the Canadian Training Academy.
Scheduling of classes, organizing and maintaining of the training facility, including all live fire and demo units.
Determines training objectives, assists in writing training programs, modifying training programs as needs arise, including outline, text, handouts, and tests, and designs laboratory exercises specific to the Canadian Market.
To conduct ongoing comprehensive product training to all sales outlets/distributors and sales agency staff.
Participates in, and conducts technical training programs involving Navien products, installation, troubleshooting and service.
Familiar with standard concepts, practices, and procedures within the water heating field.
Performs a variety of tasks, which includes but is not limited to field inspections, technical site visits, troubleshooting and fielding phone calls from our installing groups, contractors, manufacturer representatives, distributors and coworkers.
Work with the Sales Manager, Territory Mangers, Trainers and Manufactures Agents to coordinate in-field training sessions, when approved and necessary.
Work with sales reps, distributors, engineers and contractors to provide design assistance.
Assist with office and warehouse duties as required.
Embrace and support growing business demands in a changing environment.
Assist in various local marketing projects and suggestions as requested.
Promote the Navien product portfolio at various trade shows.
Assist in resolving customer complaints and assist technical service with problem resolution.
Assist in Development of Market-Specific Promotional Collateral, Demonstrations, and Tutorials.
Conduct ongoing market research and staying knowledgeable about industry trends.
Co-develop in conjunction with the training manager training materials pertaining to products and accessories.
Work with cross-functional teams, including marketing, product development, training, technical and sales operations.
Create high-impact internal and customer-facing materials, communicating the value and unique advantages of the product portfolio.
Provide business analysis of varying markets to support new product development requests.
Lead competitive benchmarking activities to identify and address product gaps (customer surveys, online research, other benchmarking methodologies, etc.).
Perform market research & customer sensing activities required to refine product designs.
Collaborate with other departments such as Engineering, Manufacturing, Purchasing, Quality, Marketing, Finance, Sales, Training to ensure profitable growth of the product portfolio and successful execution of various product development projects.
Travel as Required.

**Requirements**:
Completion of degree at a trade school (electrical, plumbing or HVAC) or equivalent in field work experience.
Positive sales oriented personality.
Strong Team Player.
Ambition to grow and take on new assignments/skills as needed.
Understanding of the changing marketplace and ability to adapt to change.
Effective time management and organizational skills.
Able to manage productivity goals and quality standards.
Ability to articulate problems and solutions concisely to all levels of customers: laborer, contractor, distributer, engineers and architects.
Relies on experience and judgment to plan and accomplish goals.
G2 Gas Ticket (or be willing and able to obtain one)
Presentation/public speaking skills and strong customer service skills.
Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint programs.
Works under general and limited supervision.

**Preferred Qualifications**:
Bilingual (English / French)
Knowledge of the tankless or boiler industries.
Hands on knowledge or experience in the Plumbing or HVAC fields.
Ability to travel domestically as well as internationally.

**Benefits**:
Benefits will be available upon start date
Medical, Dental, Ortho, Vision, Rx, LTD & Life Insurance.
Employee’s covered 100% and dependents 50%.
RRSP available after your first year, Navien matching up to 100% of the employee’s contribution up to 5% of base salary for a given year. (Scaling program based on length of service. Details will be provided)

WHO WE ARE

Since 2006, Navien, Inc. has become one of the fastest growing companies in the home comfort sector in North America and is now the leader in condensing technology, providing condensing tankless water heaters, combi-boilers, wall-hung boilers, and advanced water treatment solutions. Navien's products possess state-of-the-art technology, high efficiency and reliable quality.

Navien has achieved international recognition for its sophisticated engineering and robust designs. Backed by parent company, KD Navien, with more than forty ye