Assistant SPA Manager

6 months ago

Tofino, Canada Wickaninnish Inn Full time

Join our Spa Team as an Assistant Manager, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World’s Best Hotel. This role assists the Spa Manager in creating indelible experiences of relaxation and rejuvenation.

We are searching for the Senior Manager position of Assistant Manager, at Ancient Cedars Spa. This position will assist with the daily operations of the Ancient Cedars Spa and is an Assistant Manager level position. This position requires a 2-year commitment.

**As an Assistant Spa Manager you will**:

- Be true to the mission statements of the Inn. Constantly ensure that the standards of Relais & Chateaux, the Forbes standards and Wickaninnish service philosophies are followed.
- Lead by example and be a pro-active member of the Ancient Cedars Spa Leadership Team.
- Must assist the Ancient Cedars Spa Manager as they are responsible and accountable for the actions of Ancient Cedars Spa team members; work as a “hands on manager” assisting the team as they strive to meet and exceed guest expectations.
- Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
- Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment.
- Be the contact person for guests who may require immediate assistance from the Assistant Manager, Ancient Cedars Spa, and/or follow up with guest concerns as necessary.
- Assisting in administering Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants.
- Assist in creating, achieving the annual budget for Ancient Cedars Spa.
- Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance.
- Work at the reception desk and cover treatments wherever required.
- Be familiar with the Position Description for the Ancient Cedars Spa Manager and complete the Manager’s duties and responsibilities in his/her absence
- Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.
- Exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectation for all Wickaninnish staff and managers
- Superior Human Resources, interpersonal, verbal and written communication skills are required
- Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are required
- Must possess the desire to lead a world-class spa team
- Must be have knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management
- Working knowledge of Spa Software, Maestro, Microsoft Word and Excel, and File Maker Pro are assets
- Must be flexible on shift work and be able to work evenings, weekends and holidays
- Previous experience as a Massage Practitioner, minimum 1000 hours in massage education
- Minimum 2 years’ management experience in a high-end, full service luxury facility is necessary
- Ability to make a commitment of 2 years to the position
- A mutual understanding of your employment duration will be determined during your interview

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

Application question(s):

- Do you have previous experience as a massage practitioner?
- Are you able to meet our vaccination standard?

Licence/Certification:

- Authorization to work in Canada (required)

Work Location: In person

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