Assistant SPA Manager

6 months ago

Tofino, Canada Wickaninnish Inn Full time

Job opening criteria

The company

Working at the Wickaninnish Inn, a Relais & Châteaux property, means experiencing a lifestyle beyond the ordinary and collaborating with a team of passionate, trained professionals focused on delivering the highest standards in hospitality. As a small and dedicated team, every role plays an integral part in creating and delivering extraordinary guest experiences. Achieving the highest service levels attainable requires an engaging and supportive work environment, which is why we pride ourselves on fostering skill development and advancement opportunities. Your Relais & Châteaux experience is a hallmark of service excellence that is recognized and valued around the world.

Be a part of our belief in stewardship of our community and environment. Perched on nature's edge, we have easy access to remote beaches, year-round hiking, surfing and fishing, and a thriving arts community.

The Wickaninnish Inn offers year-round working schedules and temporary shared staff housing opportunities for those who qualify, giving you ample time to get out and explore and participate in community events. Join us for your adventure where friendships are forged and acquired skills last a lifetime.

Job description

As a small and dedicated team, every role is integral to creating the extraordinary experience of the Ancient Cedars Spa. Inspired by nature, our practitioners, attendants, estheticians and coordinators ensure that each treatment is personalized within a calm, soothing environment. Team members need to have excellent interpersonal skills and a passion for health and well-being.

Join our Spa Team as an Assistant Manager where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel.

**As an Assistant Spa Manager you will**:
Be true to the mission statements of the Inn. Constantly ensure that the "5 C" standards of Relais & Chateaux, the AAA standards and Wickaninnish service philosophies are followed.
Lead by example and be a pro-active member of the Senior Management Team and Ancient Cedars Spa Leadership Team.
Must assist the Ancient Cedars Spa Manager as they are responsible and accountable for the actions of Ancient Cedars Spa team members; work as a "hands on manager" assisting the team as they strive to meet and exceed guest expectations.
Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment.
Be the contact person for guests who may require immediate assistance from the Assistant Manager, Ancient Cedars Spa, and/or follow up with guest concerns as necessary.
Assisting in administering Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc. for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants.
Assist in creating, achieving the annual budget for Ancient Cedars Spa.
Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance.
Work at the reception desk and cover treatments wherever required.
Be familiar with the Position Description for the Ancient Cedars Spa Manager and complete the Manager's duties and responsibilities in his/her absence
Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.
Assist in creation and maintenance of all COVID-19 operating regulations/standards

When you work at the Wickaninnish Inn, you're part of a family-owned property with roots in Tofino since the 1950s. We have strong growth opportunities and, if possible, always hire from within first when promotions are available. We want to see our staff thrive; which is why, alongside the following benefits, we want to support them as members of our community outside of their professional roles. We sponsor many local events and offer opportunities for staff to put paid hours towards volunteering efforts. We have a number of interest committees - Sustainability Committee, Staff Committee and Health and Safety Committee-where team members have a direct impact and influence the way we operate. Lastly, working under the Relais & Châteaux banner enables staff to move on to amazing properties throughout the world if they are interested in pursuing interests and careers outside of Tofino.

A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Employment Benefits

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