Senior Spa Operations Manager

3 weeks ago


Tofino, Canada The Wickaninnish Inn Full time
About the Job

We are seeking a highly skilled Senior Spa Operations Manager to join our team at The Wickaninnish Inn. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional guest experiences and maintaining high standards of quality.

Job Description

The successful candidate will have a proven track record in spa management, with experience in planning and organizing daily operations, establishing policies and procedures for staff, and managing budgets and inventory. You will also be responsible for hiring, training, and supervising staff, as well as addressing customer complaints and concerns.

Key Responsibilities:
  • Plan and organize daily spa operations to ensure seamless delivery of services
  • Establish and implement policies and procedures for staff to maintain high standards of quality and service
  • Manage budgets and inventory to ensure efficient use of resources
  • Hire, train, and supervise staff to ensure they meet the highest standards of quality and service
  • Address customer complaints and concerns in a professional and timely manner
Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 2 years' experience in spa management or a related field
  • Diploma or certificate in hospitality or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and decision-making skills
Benefits

We offer a competitive salary range of $62,000 - $85,000 per year, depending on experience, as well as:

  • A comprehensive benefits package, including dental plan, health care plan, paramedical services coverage, and vision care benefits
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
About Us

The Wickaninnish Inn is a leading luxury hotel and resort located on Vancouver Island. We are committed to providing exceptional guest experiences and maintaining high standards of quality and service.



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