Studio Manager
6 days ago
The Woods Arts & Wellness provides arts and nature-based programs to increase mental health and wellbeing. We are hiring a Studio Manager for our new space located in Delbrook Plaza, North Vancouver. The purpose of this role is to:
- Ensure smooth day-to-day operations of The Woods’ services, studio and team;
- Provide clients with an exceptional experience and inspiring environment; and
- Support our Executive Director with designated tasks, projects and responsibilities to ensure effective use of their time and energy.
For the right person, this role offers:
- Opportunity to be a part of meaningful work that will impact their community in an innovative way.
- A beautiful, creative work space right next to nature.
- Ability to have immediate impact on our organization and play a key part in shaping its direction.
- Leadership that is creative, forward thinking, long-term focused and people-centric.
**RESPONSIBILITIES**
**Operations Management**
- Manage organization's operational plan, ensuring effective delivery of services and use of resources.
- Developing and managing all Client Experience processes, policies and systems to create an exceptional experience, ensuring all issues are resolved and identifying opportunities to improve client satisfaction.
- Manage HR policies & processes, employment regulations compliance, and addressing all HR-related issues
- Oversee procurement, installation, and maintenance of IT systems and software
- Document and update operational policies and procedures to reflect best practices and regulatory changes.
**Studio Management**
- Oversee cleanliness, maintenance and access of studio space and equipment in a financial and environmentally sustainable way.
- Oversee scheduling, coordination, invoicing and payment of all programs / client sessions (via Jane.app)
- Manage front desk operations, including greeting and assisting clients, check-ins/outs and effectively responding to clients’ needs, inquiries, complaints and feedback.
- Monitor and manage inventory of program supplies, equipment, and other materials.
- Ensure compliance with all applicable government regulations and industry standards.
**Communication & Events**
Manage implementation of special events and community outreach programs.
**Executive Director Support**
Support in building of relationships with potential partners, community organizations and members, financial supporters and other stakeholders where potential collaboration exists.
Support with fundraising efforts, including grant, sponsorship & partnership management.
**PERSONAL QUALITIES DESIRED**
- Integrity to the core
- Ability to wear many hats and effectively work with uncertainty (i.e. startup mode)
- Exceptional organizational skills and attention to detail
- Communicates openly, honestly and directly (no guessing what they are thinking)
- Takes initiative
- Ideally involved with or demonstrated appreciation for the Arts and Nature
- Ideally local (North Shore)
**EDUCATION, EXPERIENCE & SKILLS**
- Undergraduate degree or equivalent combination of education and/or experience
- 5+ years experience as an Office / Clinic Manager or similar lead operational role
- Experience or knowledge of Non-profit organizations ideal
- Ability to build trusting relationships w/ ED and other key relationships (e.g. partners, supporters, etc.)
- Demonstrated communication skills (verbal / written / presentation)
- Experience with scheduling and payment software ideal (e.g. Jane.app)
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20 per week
**Salary**: $30.00-$35.00 per hour
**Benefits**:
- Extended health care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: Hybrid remote in North Vancouver, BC V7N 3Z4
Expected start date: 2023-09-11
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