Operations/studio Manager
3 weeks ago
**Job Opportunity: Operations Manager at Denman Athletics**
Are you ready to lead and elevate the fitness experience in the vibrant West End community? Denman Athletics is seeking a dynamic Operations Manager who is passionate about driving exceptional guest experiences, fostering team growth, and implementing strategic initiatives to propel our business forward.
**About the Role**:
As the Operations Manager, you will be the driving force behind all aspects of performance and operations at our studio. From leading a high-performing team to ensuring outstanding customer service, you will play a pivotal role in creating an unparalleled fitness environment.
**Key Responsibilities**:
**People Management**:
- Lead, develop, and motivate a team of front-of-house staff, ensuring excellence in customer service and hospitality.
- Implement training programs to enhance sales and hospitality skills within the team.
- Provide ongoing performance management and development through regular feedback and coaching sessions.
- Manage people operations, including scheduling, onboarding, training, payroll, etc.
**Business Operations and Sales Management**:
- Ensure seamless day-to-day operations of the studio, implementing company-wide strategies and procedures with meticulous attention to detail.
- Analyze key performance indicators and make recommendations for improvement initiatives.
- Develop and execute strategies to drive sales, brand awareness, and performance growth, with a keen eye for detail.
- Oversee class schedules, ensuring optimal utilization and coverage while maintaining accuracy and precision.
- Maintain studio facilities to high standards of cleanliness, safety, and aesthetics, paying careful attention to every detail.
**Client Relations and Company Culture**:
- Ensure delivery of a positive customer experience consistent with Denman Athletics' standards.
- Respond promptly to client inquiries, issues, and concerns, maintaining a high level of satisfaction with a focus on detail.
- Manage client accounts and ensure a consistent journey from first-class experience to post-class engagement.
- Drive client referral and milestone programs to enhance customer loyalty with meticulous attention to detail.
- Event planning and collaboration with the local community and businesses.
**Qualifications**:
- Leadership experience in a fast-paced, customer-focused environment.
- Strong organizational skills with meticulous attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to manage conflict and drive continuous improvement.
- Proficiency in Microsoft suite, Google suite, and project management tools.
- Experience in the health, fitness, or hospitality industry is preferred.
- Experience in Social Media/ Marketing Management is an asset.
**Additional Details**:
- Full-time, in-studio position located in the West End.
Pay: $50,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- Flexible schedule
- On-site gym
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
**Education**:
- Bachelor's Degree (preferred)
Work Location: In person
Application deadline: 2024-05-15
Expected start date: 2024-05-20
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