Gtc Program Manager

7 months ago

Nanaimo, Canada John Howard Society of Victoria Full time

Job Title: GTC Program Manager

Company: John Howard Society of Victoria

Work locations: In person, 3945 Biggs Road, Nanaimo, B.C. V9R 5N3

**Job Type**: Full time, permanent

**Salary**: $61,880.00 to $70,980.00

Benefits: Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, RRSP match

**About the organization**:
The John Howard Society of Victoria is a dynamic, innovative social service organization that strives to create safe, healthy, and inclusive communities for all. Our goal is to help individuals achieve greater independence by providing support with housing, life-skills, education, employment, and community-based services.

Reporting to the Director of Programs, the Program Manager will oversee and maintain the integrity and fidelity of our Therapeutic Community Program. Demonstrate leadership, innovation, and ability to ensure contract deliverables and client outcomes are met. This position will be responsible for supervising key personnel, including addiction counselors, Peer Counsellors, and Outreach Workers, to ensure the smooth operation of the program. The Program Manager will also be responsible for consulting with the Ministry's contract manager and ensuring compliance with safety and security procedures.
- Meet program milestones and outcomes as identified in contracts and organization expectations.
- Support capacity by providing addiction counseling.
- Provide accurate and timely activity and statistical reports on a monthly/quarterly/annual basis.
- Develop/ evolve program content and delivery (as needed) to ensure the program continuously meets the requirements for a Therapeutic Community and the changing needs of the residents.
- Ensure compliance with all applicable safety and security precautions and procedures as required by NCC.
- Analyze financial information (e.g. revenues and expenditures) to ensure all operations are within budget.
- Responsible for Program Analytics as per John Howard Society and BC Corrections requirements.
- Assist in the preparation of proposals as necessary.
- Ensure quality control and contract compliance Oversee and maintain the integrity and fidelity of the Therapeutic Community Program.
- Provide supervision and guidance to the therapeutic community, Addictions Counsellors, Peer Counsellors, and Outreach Workers.
- Consult with the Ministry's contract manager on all matters about the Therapeutic Community Program.

Human Resource Management:

- Schedule program staff, ensuring staff coverage, as required.
- Provide coaching, mentorship, case consultation, and performance management for staff.
- Provide feedback and guidance to program staff in the course of their daily interactions, to ensure adherence with the organization's policy and procedures, program and contractual expectations, and requirements.
- Implement policies and ensure staff compliance.
- Conduct effective new employee orientations.
- Supervise the activities and performance of GTC team.
- Participate in development and provision of training, as required to maintain, and enhance program staff skills and performance.

**Qualifications**:

- Bachelor’s or post-graduate degree in Social Sciences or a combination of equivalent related education and experience.
- Minimum of 3 years of experience overseeing the administration of addiction programs and services, including staff and resident supervision, in a therapeutic community environment or residential treatment program.
- Experience in development and delivery of Therapeutic Programs considered an asset.
- Master’s degree in social work and or Counselling will be an asset.

**Skills and Abilities**:

- Proven team leadership and teambuilding skills.
- Advanced expertise in MS Office suite.
- Vulnerable Sector Check.
- Excellent communication and interpersonal skills.
- Advanced knowledge of therapeutic community principles and practices.
- Solid understanding of addiction and mental health issues.
- Ability to work collaboratively with a diverse team.
- Strong problem-solving and decision-making abilities.
- Detail-oriented and organized.
- Big picture thinker, innovator, and problem solver
- Ability to maintain confidentiality and adhere to ethical guidelines.

**Work Expectations**:
This job description provides an overview of the duties and responsibilities for this role but does not list every task within it; all tasks and job requirements will be within the framework and context of this job overview.

Hours of work will be **35 hours per week**, Mon to Fri, and can vary between 7:30 and 20:00 on any day during the week. Most tasks for this position are completed during the workweek, however, occasional evening and weekend work may be required depending on program needs. Occasional travel to Victoria will be required.

**How to Apply**:

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