Program Manager

8 months ago

Nanaimo, Canada NANAIMO FAMILY LIFE ASSOCIATION Full time

**NANAIMO FAMILY LIFE ASSOCIATION**
- **Programs Manager **_
**Reports to**:_**Executive Director **_
**Supervises**:Employees of NFLA

**Organization Summary**
- NFLA_ is a passionate, inclusive, community orientated multi-service non-profit organization that delivers interconnected holistic programming to serve the needs of those living in and around Nanaimo throughout all stages of life. Our programs focus on mental health/wellness, social justice, and aging in place through services that promote dignity and interdependence. We support the resilience of those in distress through providing connection, advocacy and wayfinding, along with opportunities to improve one’s wellness.

**Position Purpose**

As a member of the Senior management team, the Programs Manager inspires and leads the teams with the vision and mandate of _NFLA _and the programs to ensure that staff provide the highest quality services for people referred to the programs.
- **Essential Functions and Basic Duties**_
- **Oversees program teams to meet program goals and outcomes;**:

- Implements effective protocols, practices, and routines; and monitors and improves them over time, while also performing front line duties as required;
- Creates a safe, secure, and healthy environment for clients and employees;
- Provides supervision in emergencies and crisis situations and provides debriefing for employees.
- **Manages employees**:

- Trains, evaluates, coaches, and disciplines employees;
- Delegates duties and authority to staff;
- Ensures that employees understand and follow policies, protocols, and procedures;
- **Liaisons with local stakeholders, funders, partner organizations;**:

- Fosters good relations with all stakeholders
- **Fund Development and Program Reporting**:

- Writes proposals, program reports, evaluations

**Performance Measures**
- OVERSIGHT_
- Oversees all services provided at _Nanaimo Family Life Association_
- Leads and inspires staff to develop the best practices, protocols, and procedures that align with guiding policies and produce the highest level of service;
- Program budgets are monitored and met.
- HUMAN RESOURCES_
- Ensures adequate program staff are hired;
- Trains, evaluates, and disciplines employees according to NFLA policies;
- Trains employees to understand and follow all policies and procedures;
- Evaluates daily workload of all staff and assigns duties where required;
- Responds to health and safety concerns;
- CLIENT SERVICES_
- Ensure all services are delivered in a way that can support program participant’s short term and personal plans;
- Identifies client needs, patterns, and challenges through observation, interaction, and examination of data;
- Ensures that client’s rights and responsibilities are understood and maintained;
- Models empathetic communication techniques and trains staff to use similar methods with clients;
- ADMINISTRATION AND DOCUMENTATION_
- Performs administrative duties to maintain all office routines, staff files, and data gathering;
- Ensures that required reports are submitted regularly as directed to the Executive Director;
- Fills out incident reports as necessary and ensures that incident reports filled out by other employees are correct;
- Ensures that necessary documentation is submitted to NFLA administration in a timely fashion;
- Identifies and reports systemic and employee related impediments to client care;
- Reports on employee performance, morale, and concerns to the Executive Director with suggested action;
- Reports new and emerging needs, patterns, and challenges at management meetings or staff meetings, and makes recommendations for program amendments to meet identified gaps in service;
**OTHER DUTIES**
- Assists the organization with fundraising, public relations campaigns, workshops and special events;
- Other duties as assigned by the Executive Director.
- Qualifications_
- Demonstrates professionalism and follows society policies, code of ethics, and guidelines;
- Has dependable transportation;
- Understands the philosophy of _NFLA_ and adhere to and reflect the organizations values and code of ethics;
- Experience is leading, supervising a team of committed professionals
- Experience with managing multiple budgets
- Experience in writing proposals and reporting on outcomes
- Education_
- A certificate, diploma, or undergraduate degree in social services is an asset;
- Courses in conflict resolution, leadership, supervision, management, and psychology, are highly desirable;
- One or more courses in mental health, substance use, and Suicide Prevention and Intervention an asset;
- Listening and feedback training such as Motivational Interviewing, and/or Non-violent Communication a s ignificant asset;
**ESSENTIAL COMPETENCIES**
- KNOWLEDGE_
- Has extensive knowledge of counselling, programming addressing issues related to social justice;
- Understands team dynamics and the role of culture in an organization;
- Understands the non-profit organizationa

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