Program Manager

4 weeks ago

Nanaimo, Canada NANAIMO FAMILY LIFE ASSOCIATION Full time

**NANAIMO FAMILY LIFE ASSOCIATION**
- **Programs Manager **_
**Reports to**:_**Executive Director **_
**Supervises**:Employees of NFLA

**Organization Summary**
- NFLA_ is a passionate, inclusive, community orientated multi-service non-profit organization that delivers interconnected holistic programming to serve the needs of those living in and around Nanaimo throughout all stages of life. Our programs focus on mental health/wellness, social justice, and aging in place through services that promote dignity and interdependence. We support the resilience of those in distress through providing connection, advocacy and wayfinding, along with opportunities to improve one’s wellness.

**Position Purpose**

As a member of the Senior management team, the Programs Manager inspires and leads the teams with the vision and mandate of _NFLA _and the programs to ensure that staff provide the highest quality services for people referred to the programs.
- **Essential Functions and Basic Duties**_
- **Oversees program teams to meet program goals and outcomes;**:

- Implements effective protocols, practices, and routines; and monitors and improves them over time, while also performing front line duties as required;
- Creates a safe, secure, and healthy environment for clients and employees;
- Provides supervision in emergencies and crisis situations and provides debriefing for employees.
- **Manages employees**:

- Trains, evaluates, coaches, and disciplines employees;
- Delegates duties and authority to staff;
- Ensures that employees understand and follow policies, protocols, and procedures;
- **Liaisons with local stakeholders, funders, partner organizations;**:

- Fosters good relations with all stakeholders
- **Fund Development and Program Reporting**:

- Writes proposals, program reports, evaluations

**Performance Measures**
- OVERSIGHT_
- Oversees all services provided at _Nanaimo Family Life Association_
- Leads and inspires staff to develop the best practices, protocols, and procedures that align with guiding policies and produce the highest level of service;
- Program budgets are monitored and met.
- HUMAN RESOURCES_
- Ensures adequate program staff are hired;
- Trains, evaluates, and disciplines employees according to NFLA policies;
- Trains employees to understand and follow all policies and procedures;
- Evaluates daily workload of all staff and assigns duties where required;
- Responds to health and safety concerns;
- CLIENT SERVICES_
- Ensure all services are delivered in a way that can support program participant’s short term and personal plans;
- Identifies client needs, patterns, and challenges through observation, interaction, and examination of data;
- Ensures that client’s rights and responsibilities are understood and maintained;
- Models empathetic communication techniques and trains staff to use similar methods with clients;
- ADMINISTRATION AND DOCUMENTATION_
- Performs administrative duties to maintain all office routines, staff files, and data gathering;
- Ensures that required reports are submitted regularly as directed to the Executive Director;
- Fills out incident reports as necessary and ensures that incident reports filled out by other employees are correct;
- Ensures that necessary documentation is submitted to NFLA administration in a timely fashion;
- Identifies and reports systemic and employee related impediments to client care;
- Reports on employee performance, morale, and concerns to the Executive Director with suggested action;
- Reports new and emerging needs, patterns, and challenges at management meetings or staff meetings, and makes recommendations for program amendments to meet identified gaps in service;
**OTHER DUTIES**
- Assists the organization with fundraising, public relations campaigns, workshops and special events;
- Other duties as assigned by the Executive Director.
- Qualifications_
- Demonstrates professionalism and follows society policies, code of ethics, and guidelines;
- Has dependable transportation;
- Understands the philosophy of _NFLA_ and adhere to and reflect the organizations values and code of ethics;
- Experience is leading, supervising a team of committed professionals
- Experience with managing multiple budgets
- Experience in writing proposals and reporting on outcomes
- Education_
- A certificate, diploma, or undergraduate degree in social services is an asset;
- Courses in conflict resolution, leadership, supervision, management, and psychology, are highly desirable;
- One or more courses in mental health, substance use, and Suicide Prevention and Intervention an asset;
- Listening and feedback training such as Motivational Interviewing, and/or Non-violent Communication a s ignificant asset;
**ESSENTIAL COMPETENCIES**
- KNOWLEDGE_
- Has extensive knowledge of counselling, programming addressing issues related to social justice;
- Understands team dynamics and the role of culture in an organization;
- Understands the non-profit organizationa

  • Manager, Programs

    1 month ago

    Nanaimo, Canada Haven Society Full time

    **Position Title: Manager, Programs** **Competition No.: 23-02 Internal/External** **Direct Reports: Program Coordinators** **Salary Range Steps: Depending upon education / Experience** **Location: Community Services Building, Nanaimo, BC** **Employee Group: Administration - Exempt Management** **Hours per week: 37.5 hours per week** **Position...

  • Programs Manager

    1 month ago

    Nanaimo, Canada PacificCARE Family Enrichment Society Full time

    **Job Title -** Program's Manager **Job Summary** Program's Manager is responsible for the management of Pacific_CARE_’s Child Care Resource and Referral (CCRR) program, staff, and the planning, development and implementation of quality child and family programs and services. This may include other services mandated by contracts with the federal or...

  • Program Manager

    3 weeks ago

    Nanaimo, Canada The Salvation Army Full time

    Responsibilities : Works cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Makes sound decisions according to importance, urgency and risks, and that are in the best interests of the organization. Sets priorities and monitors progress towards goals. Creates and implements...

  • Program Manager

    1 month ago

    Nanaimo, Canada Bonaventure Support Services Full time

    **Job Title**:Program Manager **Location**:Nanaimo **Position Type**:Part Time **Schedule**:Monday to Thursday (32 hours) - May include frontline support **Wage**: $31.38-$34.87 **_ Job Summary_** Bonaventure Support Services is a dynamic and adaptable agency that supports adults, children and youth within the social service sector on Vancouver Island....

  • Program Manager

    1 month ago

    Nanaimo, Canada Bonaventure Support Services Full time

    **Job Title**:Program Manager **Location**:Nanaimo **Position Type**:Full Time **Schedule**:Monday to Friday (40 hours) - May include frontline support **Wage**: $30.47-$33.85 **_ Job Summary_** Bonaventure Support Services is a dynamic and adaptable agency that supports adults, children and youth within the social service sector on Vancouver Island....

  • Program Manager

    1 month ago

    Nanaimo, British Columbia, Canada Bonaventure Support Services Full time

    Job Title: Program ManagerLocation: NanaimoPosition Type: Part TimeSchedule: Monday to Thursday (32 hours) - May include frontline supportWage: $31.38-$34.87Job SummaryBonaventure Support Services is a dynamic and adaptable agency that supports adults, children and youth within the social service sector on Vancouver Island. We offer a broad range of services...

  • Program Manager

    2 weeks ago

    Nanaimo, Canada Bonaventure Support Services Full time

    Job Title: Program ManagerLocation: NanaimoPosition Type: Full TimeSchedule: Monday to Friday (40 hours) - May include frontline supportWage: $31.38-$34.87Job SummaryBonaventure Support Services is a dynamic and adaptable agency that supports adults, children and youth within the social service sector on Vancouver Island. We offer a broad range of services...

  • Shelter Program Manager

    10 hours ago

    Nanaimo, Canada The Salvation Army - New Hope Centre (Nanaimo, BC) Full time

    Attention**:Bern Muller (Executive Director)** - Please no phone calls._ ----------------------------_ **MISSION AND VALUES**: The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity **Mission Statement** The Salvation Army exists to share the love of...

  • Manager, Program Implementation

    1 month ago

    Nanaimo, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to...

  • Program Manager

    1 month ago

    Nanaimo, Canada Bonaventure Support Services Full time

    **Title** Program Manager **Position Type** Adult Community Housing Manager **Hours** Monday-Wednesday (8am-4pm) Frontline: Thursday & Friday (12pm-8pm) - Hours flexible for Monday-Wednesday**Program** - Community Housing**Wages** $26-29 per hour Bonaventure Support Services is a dynamic and expanding social service agency on Vancouver Island. We...

  • Instructor - Hospitality Management Program

    5 days ago

    Nanaimo, Canada Avalon Community College Full time

    Avalon Community College, situated in the heart of Nanaimo, BC, is a distinguished private career college dedicated to delivering excellent career programs. Our mission is to help students overcome challenges and lead fulfilling lives. We are seeking a skilled instructor to teach Hospitality Management principles and skills through a comprehensive approach...

  • Instructor - Hospitality Management Program

    3 days ago

    Nanaimo, Canada Avalon Community College Full time

    Avalon Community College, situated in the heart of Nanaimo, BC, is a distinguished private career college dedicated to delivering excellent career programs. Our mission is to help students overcome challenges and lead fulfilling lives. We are seeking a skilled instructor to teach Hospitality Management principles and skills through a comprehensive approach...

  • Responsible Adult

    4 weeks ago

    Nanaimo, Canada ILM Education Center Full time

    **OSC Program Manager** **Employment Type: Full-time Permanent** Are you responsible, energetic, personable, resourceful and well-organized? Are you looking to get some experience working with children or working toward sharpening your leadership skills? If so, this may be the job for you! **Key Responsibilities**: - Develop detailed program plans to...

  • Instructor - Hospitality Management Program

    1 month ago

    Nanaimo, Canada Avalon Community College Full time

    Avalon Community College, situated in the heart of Nanaimo, BC, is a distinguished private career college dedicated to delivering excellent career programs. Our mission is to help students overcome challenges and lead fulfilling lives. We are seeking a skilled instructor to teach Hospitality Management principles and skills through a comprehensive approach...

  • Program Coordinator

    1 month ago

    Nanaimo, Canada NANAIMO FAMILY LIFE ASSOCIATION Full time

    **SHINE (Seniors Housing Information & Navigation Ease)** **Program Coordinator - Nanaimo** **JOB OVERVIEW** The goals of the SHINE program are to support housing stability for seniors and reduce risks of housing instability and loss by providing information, navigation, and one-to-one support. The NFLA SHINE program also strives to increase the health...

  • Employment Program Coordinator

    1 month ago

    Nanaimo, Canada Nanaimo Foodshare Full time

    We are seeking a compassionate, collaborative and client-centred individual to Coordinate the **Employability and Professional **focus of our job readiness program. This program offers participant training and support to overcome and cope through existing barriers to employment as well as working directly with employers. Participants involved in the...

  • Chair, Electrician Program

    3 weeks ago

    Nanaimo, Canada Vancouver Island University Full time

    Duties: The Chair of Electrician Program will be responsible for the overall coordination of the Electrician Program. Special areas of responsibility will include: Administration, Budget's and budget planning, FTE tracking, University and CE calendar preparation, advertising and publicity, student certificates, job postings, auxiliary appointments and...

  • Chair, Electrician Program

    2 weeks ago

    Nanaimo, Canada Vancouver Island University Full time

    Duties: The Chair of Electrician Program will be responsible for the overall coordination of the Electrician Program. Special areas of responsibility will include: Administration, Budget's and budget planning, FTE tracking, University and CE calendar preparation, advertising and publicity, student certificates, job postings, auxiliary appointments and...

  • Chair, Electrician Program

    2 weeks ago

    Nanaimo, Canada Vancouver Island University Full time

    Duties: The Chair of Electrician Program will be responsible for the overall coordination of the Electrician Program. Special areas of responsibility will include: Administration, Budget's and budget planning, FTE tracking, University and CE calendar preparation, advertising and publicity, student certificates, job postings, auxiliary appointments and...

  • Chair, Electrician Program

    2 weeks ago

    Nanaimo, Canada Vancouver Island University Full time

    Duties: The Chair of Electrician Program will be responsible for the overall coordination of the Electrician Program. Special areas of responsibility will include: Administration, Budget's and budget planning, FTE tracking, University and CE calendar preparation, advertising and publicity, student certificates, job postings, auxiliary appointments and...