Bilingual Collections Specialist

3 weeks ago

Montréal, Canada Banque Laurentienne Full time

Montreal- Capital marketFull Time- 26962- 13 February 2024**Laurentian Bank. Seeing beyond numbers**

**Building a better and different financial institution**

Financial Benefits

Working Environment

Commuting and Travelling

Food and Drinks

Nice to have

Financial Benefits

Pension plan

Group Insurance

Stock purchase program

Mortgage, Line of Credit, Personal Loan,...at low interest rates

Incentive compensation

**Seeing beyond numbers**
- At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3, 000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.
- This role sits within LBC Capital, a subsidiary of Laurentian Bank
- #LI_RA1
- #LI_Remote

The Bilingual Collections Specialist reports to the Collections Manager. He or she is responsible for minimizing monthly delinquency. This includes regular delinquent account follow-up and taking the lead on managing and resolving issues that are causing delinquency. This may include negotiating payment arrangements with customers and working with internal teams to resolve administrative issues that have caused delinquency

**Responsibilities**
- Contact customers that have delinquent accounts;
- Analyze payment problems and work with customers to identify and implement solutions within company policies;
- Coordinate with various departments including legal, credit, accounts receivable;
- Meet specific targets related to individual collection worklists;
- Determine when accounts require escalated review based on payment patterns;
- Maintain accurate customer files.

**Qualifications**
- Understanding of collections legal requirements and best practices;
- Proven track record of meeting collections targets while maintaining customer focus;
- BA is preferred combined with 2+ years of commercial collections experience;
- Microsoft Word, Excel, Outlook experience;
- Ability to make decisions within established guidelines;
- Organized, efficient, knowledgeable, accurate and professional;
- Ability to multi-task, prioritize, and manage time effectively;
- Problem analysis and problem-solving ability.
- Bilingual* (French/English) is required;
- **"Qualifications**

Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages."
** What Laurentian Bank has to offer you**:
The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

- The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
- **Total compensation**: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
- **Work model**: We prioritize a hybrid work model based on business needs.
- **Stock purchase plan**: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
- **Time off**: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
- **Health and wellness**: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
- Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
- **Financial benefits**:As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

**Equity, Diversity & Inclusion**

**Accessibility***
- Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

**PIPEDA**
- We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

  • Collections Specialist, Bilingual

    2 weeks ago

    Montréal, Canada Financeit Full time

    **Who we are**: Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. We are small enough that you can make an...

  • Bilingual Collections Specialist

    3 weeks ago

    Montréal, Canada Driven Full time

    Company Description **_ *Language requirement for position: bilingual (French and English) as this position will service/support/manage customers around Canada *_** Location: Toronto, Montreal, Ottawa At Driven, we’re changing the landscape of financial technology! Simply put, our mission is to empower Canadian small businesses through innovative...

  • Commercial Collection Specialist

    7 days ago

    Montréal, Canada Mitsubishi HC Capital Canada Full time

    By joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptive commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance, or asset-based lending, our teams are dedicated to offer the best service to our customers. In 2021, our company was awarded...

  • Bilingual Resolution Specialist, Residential

    3 weeks ago

    Montréal, Canada First National Financial Full time

    Working together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...

  • Bilingual Account Specialist

    3 weeks ago

    Montréal, Canada BMO Financial Group Full time

    VIRTUAL61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 Must be bilingual French English. Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment...

  • Regional Collections Specialist

    2 months ago

    Montréal, Canada CAPREIT Full time

    : Our Collection Specialists, As Canada’s largest residential landlord, CAPREIT prides itself on our customer service and profitability of our properties. Our Collection Specialists are responsible for performing administrative duties concerning the collection of outstanding rent. These duties include following the appropriate legal proceedings while...

  • Collections Specialist

    3 weeks ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We are looking for a Collections Specialist to join our team in Montreal. You will be part of the Finance team and be reporting to the Collections Manager. As a Collections Specialist, you will hold a...

  • Collections Specialist

    2 months ago

    Montréal, Canada MC RECRUTEMENT ET CONSULTATION Full time

    '''Job Overview''' As a Collection Agent, you will be responsible for contacting individuals and businesses to collect outstanding debts. This is a challenging yet rewarding position that requires excellent communication skills, strong negotiation abilities, and the ability to work well under pressure. '''Responsibilities''' - Contact individuals and...

  • Bilingual Credit and Collection Specialist

    2 months ago

    Montréal, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Carmichael is a place where your experience will be valued and...

  • Bilingual Collection Officer Remote

    7 days ago

    Montréal, Canada NCRi Inc. Full time

    **Join Our Team at NATIONAL CREDIT RECOVERY INC (NCRi) - Bilingual Collections Agent** Are you ready to be part of a dynamic team committed to excellence in debt recovery? NATIONAL CREDIT RECOVERY INC (NCRi) is looking for enthusiastic and bilingual individuals to join our growing family! **About Us**: At NCRi, we've set out to revolutionize the debt...

  • Collections Specialist

    4 weeks ago

    Montréal, Canada OnDeck Canada Full time

    **Who we are**: At OnDeck Canada, we make small business a big deal. We’re improving Canada’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count. Located in downtown Montreal, OnDeck Canada is a financial...

  • Mortgage Specialist--bilingual

    4 weeks ago

    Montréal, Canada First National Financial Full time

    We are hiring a Mortgage Specialist--Bilingual! **The Role**: The Mortgage Specialist is responsible for the retention of existing clients through refinancing and port and increases. **Reporting To**: Team Leader, Mortgage Specialist **Full-Time/Part - Time**: Full-time **Posting Date**: May 28, 2024 **Closing Date**: June 12, 2024 **Hours of Work**: 8:30...

  • Mortgage Specialist--bilingual

    1 week ago

    Montréal, Canada First National Financial Full time

    We are hiring a Mortgage Specialist--Bilingual! **The Role**: The Mortgage Specialist is responsible for the retention of existing clients through refinancing and port and increases. **Reporting To**: Team Leader, Mortgage Specialist **Full-Time/Part - Time**: Full-time **Posting Date**: March 25, 2024 **Closing Date**: April 8, 2024 **Hours of Work**: 8:30...

  • Billings and Collections Specialist

    3 weeks ago

    Montréal, Canada Broadsign Careers Full time

    **Billing & Collections Specialist** We're currently looking for a **Billings and Collections Specialist** to join our **Finance team in Montreal** About Us: Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home...

  • Bilingual Document Specialist

    1 month ago

    Montréal, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...

  • Bilingual Document Specialist

    3 weeks ago

    Montréal, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...

  • Bilingual Document Specialist

    2 weeks ago

    montréal, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...

  • Bilingual Document Specialist

    3 weeks ago

    Montréal, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...

  • Bilingual Document Specialist

    3 weeks ago

    montréal, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...

  • Bilingual Document Specialist

    1 month ago

    Montréal, QC, Canada Options Consulting Solutions Full time

    BILINGUAL DOCUMENT SPECIALIST (English & French)FULL-TIME, REMOTEMONTREAL, QCSHIFT PATTERN: M-F 1PM - 9PM ESTDo you have 2+ years of experience in a role focused on formatting complex documents, reports, and presentations?Are you looking for an exciting opportunity to join a fantastic team at one of Canada’s TOP National Law Firms?Are you fluently...