Bilingual Technical Support Representative 1

3 weeks ago

Mississauga, Canada Belimo Americas Full time

Belimo is a global leader in the development, production and marketing of actuator solutions for controlling heating, ventilation and air conditioning systems. Actuators, control valves and sensors make up the company's core business.

JOB SUMMARY

COMPANY'S MISSION AND VALUES
The objectives of this position are fully integrated to the objectives of the Company’s Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy.
REPORTING STRUCTURE

The Technical Support Representative 1 is part of the Technical Support Team and reports to the Technical Support Team Leader. This position bears full responsibility for all agreed upon goals and objectives.

JOB RESPONSIBILITIES
Support customers with technical questions regarding Belimo product. These can include: sizing, selection, troubleshooting, wiring, retro-fit solutions, and competitive cross references.
Process formal quotations and provide supporting technical documentation to customers.
Monitor and execute on information contained in the technical support communication mailboxes.
Receive direct technical correspondence from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
May require data entry of customer purchase orders into the ERP system.
Provide same day order confirmations and clarify order discrepancies.
Processes return material authorizations on specific products, credits/debits, and answering customer questions.
May need to process expedite requests (red orders or overnight shipments).

**REQUIREMENTS**:
Associates Degree in a technical discipline or an applicable business program certification
At least 2 years of experience supporting a technical product, preferable an electro-mechanical device.
A background in supporting manufacturing processes or technical products is required.
HVAC background considered a plus.
This position requires the incumbent to be bilingual.
Ability to interpret complex business documents including customer purchase orders.
Ability to professionally communicate with customers both verbally and in writing.
High comfort level on use of the Microsoft Suite of products (Outlook, Word, and Excel).
High degree of time management and organization required.
Must have excellent interpersonal skills and maintain both a proactive and positive attitude.

We offer a competitive salary and an excellent benefits package including a performance bonus.

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