Apple Level 1 Support Technician

7 months ago


Mississauga, Canada FM On-Demand Full time

Job Title: Level 1 Support Technician (Apple/iPhone Products)

Job Summary: We are seeking dedicated and tech-savvy individuals to join our team temporarily as Level 1 Support Technicians. As a support technician, you will be responsible for providing excellent technical assistance to our customers, specifically focusing on Apple/iPhone products. This is a temporary position with a duration of up to three months, during which three full-time representatives will be stationed on-site. Additionally, in the second month, we require an additional three representatives to join the team temporarily. It is essential that two to three of these representatives are bilingual in English and French to cater to our customer's QC locations.

**Responsibilities**:

- Provide top-notch technical support to customers experiencing issues with various IT products, though largely Apple/iPhone devices.
- Troubleshoot software and hardware problems, guiding customers through the resolution process.
- Assist with setting up new devices and configuring settings.
- Document and track customer interactions, ensuring accurate and detailed records.
- Collaborate with team members and escalate complex technical issues as needed.
- Stay updated on the latest Apple/iPhone products, features, and troubleshooting techniques.
- Offer exceptional customer service by actively listening to customers' concerns and providing solutions promptly.

**Requirements**:

- Strong technical knowledge and proficiency with Apple/iPhone products.
- Bilingual: English/French Speaking
- Excellent problem-solving and analytical skills to identify and resolve technical issues.
- Exceptional communication skills, both verbal and written.
- Ability to explain technical concepts to non-technical individuals in a clear and concise manner.
- Prior experience in a customer support or technical support role is preferred.
- Bilingual fluency in English and French is required for 2-3 positions to support customer's QC locations.
- Strong organizational and multitasking abilities to handle a high volume of customer inquiries efficiently.
- Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.

Duration and Compensation: This is a temporary position for a duration of one to three months, with three full-time representatives onsite throughout the entire period. In the second month, an additional three representatives will be added to the team temporarily. Compensation will be commensurate with experience and skills.


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