Smaland / Greeting Coworker

4 months ago

Burlington, Canada IKEA Full time

**Job ID**: 255237

**Date posted**: 28/08/2024

**Who you are**
- Proactive and courteous customer approach
- Good communication skills.
- Standard First Aid/CPR certification Level C or willingness to be certified.
- Previous child care experience preferred with an interest in being responsible and interactive with children while in our Smaland play area.
- Service oriented approach
- Interest in home furnishing
- Ability to lift 50 lbs. (22.7 kg)

**Your responsibilities**
- Register children into Smaland based on current criteria
- Interact and monitor the playtime of the children
- Maintain level of supplies in Smaland as required
- In conjunction with Housekeeping, ensure Smaland criteria for cleanliness is maintained
- Communicate to managers on issues/concerns/incidences with regard to safety and security of the children
- Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworker and customers
- Assume responsibility for other tasks and projects as they occur
- Ensure a positive shopping experience by greeting visitors, being visible and available at all times and managing first contact resolution
- Advise all children of the Smaland rules in the presence of their parents and ensure parents are aware of our play area policies
- Ensure a safe and fun environment for the children by following IKEA policies and procedures and informing management of any concerns
- Actively supervise the children during their stay in Smaland ensuring a fun and safe experience and a desire to return
- Maintain and perform department specific responsibilities in Smaland focusing on cleanliness and safety

**Our team within Ikea**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

**Why you will love us**

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
Wellness days (in addition to your vacation days)
Extended health, dental, and vision coverage (for you and your family)

RRSP with IKEA contribution matching options

Eligibility for our annual IKEA bonus incentive plan

Flexible spending account

Life insurance

Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)

Parental leave

Bereavement leave

Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting rate for this position is $19.10.

P.S. In the IKEA world, this position is officially referred to as: Info & Smaland Co-worker

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