Automotive Parts Sales Associate
2 months ago
Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader for automotive parts, accessories, and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages including benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.
**Position**:
- **Automotive Parts Associate**_
**Summary**:
The Automotive Parts Associate works in a fast-paced automotive environment that involves constant interaction with customers in person and over the phone, with the use of a computerized automotive parts look-up system. The role also involves interaction with outside vendors using various ordering processes and systems and a responsibility for maintaining the automotive retail floor.
**Responsibilities and Tasks**:
- **Customer Service**_
- Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
- Smiles, makes eye contact with and greets customers.
- Directs or guides customer to the location of requested items.
- Answers questions and provides friendly advice and services to customers.
- Suggests value-added and related products to customers to ensure they go home with what they need.
- Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire”).
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Handles multiple customers in an effective and efficient manner.
- Deals with challenging situations in a professional manner.
- Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.
- **Operations**_
- Sources and orders automotive parts for customers though authorized suppliers.
- Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
- Processes returns, warranties and castings as required.
- Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
- Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.).
- Stocks shelves and merchandise display areas using modules and planograms as guidelines.
- Walks their assigned sections to understand what needs to be accomplished on a daily basis.
- Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
- Reports stolen and damaged goods to Management.
- Locates products in the warehouse.
- Operates computer and RF gun and enters all relevant coding in Canadian Tire systems.
- Participates in meetings and all training as required and listens to feedback to improve their own abilities.
- Complies with company, store, department, and Automotive Service Centre policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required
**Requirements**:
- Basic math and typing skills.
- Good working knowledge of automotive parts lookup system.
- Ability to operate a cash register is an asset.
- Ability to work under mínimal supervision with computerized systems.
- Basic math and typing skills.
- Good working knowledge of automotive parts lookup system.
- Ability to operate a cash register is an asset.
- Ability to work under mínimal supervision with computerized systems.
- Experience in a similar role, in a Canadian Tire store or Automotive Service Centre, is considered an asset.
**Required Skills and Abilities**:
- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Strong communication skills, ability to listen carefully and to give precise instructions.
- Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to multitask, adapt and cope with challenging and changing situations.
- Positive attitude, punctuality, and solid work ethic.
**Physical Demands and Working Conditions*
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