Customer Service Associate

6 months ago


Woodbridge, Canada Young Drivers of Canada Full time

**Are you a people person with great communication skills?**

**Do you have office/customer service experience and above-average computer skills?**

Young Drivers of Canada is looking for people like you Join Canada’s largest driver training organization as a Customer Service Associate in our National Customer Service Centre.

As part of our National Customer Service Team, you will provide beyond exceptional customer service to Corporate and Franchise locations located across Canada by:

- Answering calls in a queue to schedule in-vehicle driving lessons for registered students - ensuring attention to accuracy and productivity using our proprietary business management system
- Updating customer contact information as needed
- Dealing with complaints professionally and problem-solving to find solutions, escalating where necessary
- Booking road tests using a third party website and accurately scheduling and communicating this information to both the driving instructor and the registered student
- Providing eSupport to students registered in YD programs that have online components
- Handling general post-registration inquiries
- Work as part of a team, providing support to other associates as needed

**Required skills**:

- Strong attention to detail
- Proven customer service skills
- Ability to work independently as well as part of a team
- Strong verbal and written business communication and language skills
- Strong command of the English language
- Post-secondary education is an asset

**Work Schedule**:

- Monday-Friday - Shift A: 9 am - 5:30 pm - Shift B - 12:30 pm - 9 pm
- Saturdays - 9 am - 5 pm

**Young Drivers offers**:

- Employee benefits (dental, vision, extended health care) after 3 months of employment.
- Paid time off (sick/personal days) after 3 months of employment
- A congenial and supportive work environment
- Support to ensure you can do your job effectively
- Opportunities for advancement (many of our managers started this way)

**Salary**: $19.00-$20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person



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