Service Advisor
1 month ago
**Service Advisor - Brian Jessel BMW**
**Department**:Service
**Reports To**:Service Manager
**Status**: Full-time, Permanent role with Company Benefits
**Location**: 2311 Boundary Road, Vancouver, BC, V5K 5C4
**About Our Organization**:
Brian Jessel BMW has been the leading BMW dealership serving the Lower Mainland for over 37 years, since 1986. As the leading BMW dealership across Canada, we believe our people determine our company's success.
We pride ourselves on providing first-class service and a unique BMW purchasing experience to our clients. We carry forward our winning business formula to build and empower our team of 200 talented individuals.
Together at Brian Jessel BMW, we promote:
- A Respectful and professional environment
- Supportive and collaborative teams
- Personal & career growth, as well as development opportunities
We continue to foster an environment of growth and success through regular assessments of our client’s experience and our employee’s engagement.
Work with us, Drive with us, and be a part of our Winning Team
**Benefits & Perks**:
- Company events
- Employee assistance program
- Extended health care
- Store discount
- Vision and dental care
- Quarterly Team Buildings
**Summary of Position**: A Service Advisor’s main responsibility is to interpret customer concerns for the auto mechanic, so that the mechanic can diagnose and repair problems correctly. The advisor then translates the actual repair problem, which may be very complicated, into language the customer can understand. Auto Service Advisors also work with customers to schedule service and handle administrative aspects of customer service departments.
**Duties & Responsibilities**:
- Structured Meet and Greet to build customer relationship.
- Maintain a high level of grooming, hygiene, and professional appearance.
- Determine their needs for repair and/or service of their vehicle requirements.
- Accurately record issues and data into Dealer Management System.
- Review customers history and prior declined work.
- Perform complete service consultation outlining all recommended services with values and benefits presentation.
- Active walk arounds, review and pre-qualify appointments.
- Creating Customer repair orders using accurate and detailed information from the client.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day and updating customers frequently.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, required parts and job completion times.
- Responsible for taking payment from clients
- Explanation of billing post vehicle servicing to explain all work performed and provide future work recommendations along with estimate attached.
- Provide the Ultimate Customer Experience resulting in future repeat business.
**Job Specifications**:
- 3 - 5 years of experience in the automotive field in a similar position; luxury brand experience is preferred
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
- Understanding basic automotive techniques related to repair and servicing of automobiles.
- Ability to follow oral and written instructions with attention to detail.
- Willingness to learn new and innovative automotive technologies.
- Taking ownership by creating a positive impression of the customer’s experience during and after their visit to the dealership.
- Perform detailed daily record keeping and reporting.
- Time management and communication skills.
- Effectively handle multiple priorities, organize workload, and meet deadlines.
- Work in a team-based environment and achieve common goals.
- Must have and maintain a valid driver’s license and safe driving record.
- Is a decisive person who is genuinely customer-oriented and can readily establish rapport and trust with customers as well as a strong interest in exceeding customers’ expectations.
- Must be capable of handling dissatisfied customers and customers who are unsure of repairs and costs of service.
- Must have strong organizational skills and the ability to schedule jobs and technicians under time pressure.
- Must work congenially with other team members, with Technicians, and with those in other departments within the dealership.
- Should be capable of working independently, managing his or her time and workflow.
**Compensation**: $45,000 - $100,000 per year
**Work Environment**:
Monday to Saturday (Rotational Schedule). The hours and days of work depending on your role with a 40-hour workweek for full-time employment.
Our hours of operations are below for your reference.
- Monday to Friday from 7:30am to 6:00pm
- Saturday from 8:30am to 5:00pm
**Other important links**:
We are very active on other social media platforms and take prid
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