Service Advisor

3 weeks ago

North Vancouver, Canada Cam Clark Ford Lincoln - North Vancouver Full time

_**An excellent opportunity with a quickly growing, dynamic business **_

The Cam Clark Auto Group is seeking a **Service Advisor** for our Cam Clark Ford location in **North Vancouver, BC.**

With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well
- **You will be accountable for**:_
- Answer phone calls and schedule customer appointments.
- Discuss details of requested service with customers (i.e. What is involved, length of time required).
- Telephone customers to remind them of upcoming appointments.
- Communicate customer feedback to service advisor or service manager.
- Control incoming customer traffic by assigning customers to service advisors.
- Inform customers of expected wait times.
- Inform service advisors of upcoming appointments and schedules.
- Make changes to customer information in the database as required.
- Schedule first service appointment for newly sold vehicles.
- Coordinate shuttle services for customers as required.
- Explains benefits of fixed appointment.
- Check system for outstanding recalls, in-service dates and extended warranty and vehicle.
- Contact special order parts customers and confirm appointments, or if parts have not arrived re
- book an appointment.
- Other Duties as assigned.
- **To be successful in this role, you must have**:_
- Confident and professional phone manner
- Strong computer and Internet skills
- Detail-oriented and excellent organizational and multi-tasking skills
- Strong record of positive customer satisfaction results
- Excellent problem-solving and conflict-resolution skills to resolve customer issues.
- Proven ability to work cohesively with employees and managers as part of a team.
- Schedule: Tuesday to Saturday
- **We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted**_**.**

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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