Client Success Analyst
4 weeks ago
**DUTIES AND RESPONSIBILITIES**:
- Exercise of problem-solving skills and processes to assist our clients
- Determining and setting priority levels on customer issues to ensure timely and effective responses
- Obtaining relevant certifications in SolidWorks, and related products
- Developing and writing articles for company newsletter, generating additional technical content including videos, blog posts and white papers, and determining or preparing documentation for technical skills for new SolidWorks releases
- Extensive use of Oracle NetSuite and the SolidWorks VRC
- Limited travel only required for visiting clients on occasion to provide additional or escalated on-site support
**REQUIREMENTS**:
- Two years or more of Industry experience in the field of design, engineering, and/or manufacturing, (this can include years in school toward a degree in these fields)
- Skills and Knowledge:
- Existing experience with 3D CAD modeling. SOLIDWORKS is preferred.
- Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, in person and via electronics media internally and with clients
- Forward-thinking troubleshooting skills and problem-solving abilities
- Familiarity with various drafting standards and engineering practices
- Understanding of vast manufacturing terminology and processes
- Requires understanding of Microsoft Windows, PC hardware, and computer networking, as well as MCAD and/or solid modeling software
- Work both independently and as part of a team is essential
- Ability to manage multiple tasks and long-term projects
Desirable:
- Associates or B.S. in Mechanical Engineering or similar is preferred
- Existing experience with 3D CAD modeling such as SOLIDWORKS is preferred.
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