See more Collapse

Service Manager, Operations

2 months ago

Mississauga, Canada Reliance Home Comfort Full time

LEARN, DEVELOP AND GROW - WITH RELIANCE
By joining Reliance as a Water Heater Install Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.
What will you do?
- Collaborate with the region’s Operations Managers to plan, budget and deliver on operational objectives
- Instill a culture and understanding of the imperativeness of Health & Safety in the region, ensuring adherence to H&S practices and policies
- Be the regional champion for Customer Experience ensuring that the managers, culture and processes drive customer experience improvement
- Responsible for monitoring, measuring and implementing best practice initiatives to ensure that Productivity improvements are realized across all metrics
- Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates
- Instill controls and practices in Inventory management to optimize product/part availability while understanding usage of each item
- Oversee the Capital budget for the region by monitoring and optimizing capital costs
- Optimize Workforce Planning/call allocation to maximize Customer Experience while maintaining budgeted costs
- Align the above objectives to ensure achievement of the planned Margins for the various businesses and the overall region
- Manage the region’s online reputation by ensuring completion of customer reviews and response to customer issues and concerns
- Set and monitor manager performance objectives, goals and criteria; evaluate performance through quarterly performance reviews identifying opportunities for growth and development
- Perform regular reviews of cost, quality, safety, customer experience, growth and productivity metrics, setting plans and executing these effectively to drive optimal performance of the operations team and 3rd party partners through goal setting, observation, coaching and reviews
- Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent
- Research and implement company and industry best practices to drive performance improvements
- Work with Marketing and Sales on the introduction and operationalization of new products and services

What do we offer?
- A generous Compensation plan consisting of base and bonuses.
- A comprehensive benefits package and group savings plan.
- Ability to win a president’s award along with a fully inclusive trip for two.
- Ongoing leadership, training and support
- Cross-functional career opportunities.
- Relocation Opportunities.
- Constant internal promotional opportunities.
- Individualized career progression plans.

What do you bring?
- Minimum of 4 years’ progressive general management or operational experience within an organization that provides services to the consumer sectors; preferably within the HVAC market
- Demonstrated strong business acumen, attained through completion of a business degree or related experience, with the ability to contribute to the development and execution of strategic plans. Post-secondary business education preferred
- Results oriented with a robust operational knowledge; demonstrated ability to consistently meet or over-achieve business growth and profitability targets
- Demonstrated results in driving process control, productivity and quality improvement
- Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills
- Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration
- Professional negotiation skills with the ability to influence others for operational improvement
- Ability to move an idea to implementation with thoroughness and speed
- Strong ability to develop effective relationships with team, internal and external stakeholders
- Ability to challenge the status quo and bring about positive change

Why Reliance?
Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.
Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work. Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures.

We have other current jobs related to this field that you can find below

  • Operations Manager

    1 week ago

    Mississauga, Canada Wilcox Door Service Inc. Full time

    **ABOUT WILCOX DOOR SERVICE** Wilcox Door Service Inc., a certified Aboriginal-owned business, is the industry leader in supplying, installing and servicing overhead doors, docks and gate solutions for commercial and industrial facilities since 1912. Our innovative and “green” solutions help customers cut operating & energy costs, minimize downtime, and...

  • Project Coordinator

    2 weeks ago

    Mississauga, Canada Operations Full time

    **Project Coordinator** **Reports To**:Vice-President of Operations **Status**: Full-time, Regular **Category**: Administration, Operations **Location**: This is a Hybrid role which will require occasional same-day travel across the Ontario region and occasional overnight travel to Western Canada. The remainder of the time will be spent at the...

  • Account Manager

    3 weeks ago

    Mississauga, Canada Berg Industrial Service Full time

    We currently have a permanent opportunity for an Account Manager, reporting to the Service Sales Manager. This position will be based out of our Mississauga, ON location. If you are entrepreneurial, want to contribute to the success of a growth focused company, and a team player that thrives on challenges in a fun, fast paced environment, this is the...

  • Associate Director, Medical Writing Operations

    2 weeks ago

    Mississauga, Canada EcoPlanet Green Operations GmbH Full time

    This is what you will do:This position is responsible for managing operational aspects of the Medical Writing and Clinical Trial Transparency (MW CTT) department’s timely delivery of high-quality, regulatory-compliant documents supporting clinical development across the Alexion RDU clinical portfolio. The scope of this position includes management of and...

  • Associate Director, Medical Writing Operations

    3 weeks ago

    Mississauga, Canada EcoPlanet Green Operations GmbH Full time

    This is what you will do:This position is responsible for managing operational aspects of the Medical Writing and Clinical Trial Transparency (MW CTT) department’s timely delivery of high-quality, regulatory-compliant documents supporting clinical development across the Alexion RDU clinical portfolio. The scope of this position includes management of and...

  • Territory Business Manager

    4 days ago

    Mississauga, Ontario, Canada Valvoline Global Operations Full time

    Overview:Why Valvoline?We've been in the car business for more than 150 years, starting with the invention of the world's first branded motor oil. Today, we're a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence.As we often say, it starts with all of our people — and that's...

  • Territory Business Manager

    7 days ago

    Mississauga, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline?** We’ve been in the car business for more than 150 years, starting with the invention of the world’s first branded motor oil. Today, we’re a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence. As we often say, it starts with **all** of our...

  • Service Operations Manager

    2 weeks ago

    Mississauga, Canada Genrep LtdLtee Full time

    **SERVICE OPERATIONS, MANAGER** **Company Overview**: GENREP has been a provider of Power Product solutions to Canadian businesses since 1983. Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions. Our experienced Service technicians...

  • Operations Service Manager

    3 weeks ago

    Mississauga, Canada GSK Full time

    **Site Name**: Canada - Ontario - Mississauga **Posted Date**: May 8 2024**: - this is a full time permanent opportunity ** Job Title: Operations Service Manager Location: GSK Office: 100 Milverton Drive, Mississauga, Ontario **About Us**: At GlaxoSmithKline (GSK), we are driven by passion and purpose to help people do more, feel better and live longer....

  • Service Manager, Operations

    5 days ago

    Mississauga, Ontario, Canada Reliance Home Comfort Full time

    LEARN, DEVELOP AND GROW - WITH RELIANCEBy joining Reliance as a Water Heater Install Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.What will you do? Collaborate with the region's Operations Managers to plan, budget and deliver on operational...

  • Customer Service Representative

    5 days ago

    Mississauga, Ontario, Canada Valvoline Global Operations Full time

    Overview:Why Valvoline?We've been in the car business for more than 150 years, starting with the invention of the world's first branded motor oil. Today, we're a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence. We're looking for humble, hungry and smart people to help us...

  • Manager, Client Service Operations

    2 months ago

    Mississauga, Canada Bell Full time

    Req Id: 417280 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Regional Service Operations Manager

    1 week ago

    Mississauga, Canada Total PowerGen Solutions Full time

    **Title**: Regional Service Operations Manager **Company**:Total Power Limited **Location**: Mississauga, Ontario **Job Type**: Permanent, Full-Time **Reports To** Director, Operations **Summary** The Regional Service Operations Manager (RSOM) is responsible for the growth, management, coaching and performance of the Product Support business unit. This...

  • Manager, Client Service Operations

    5 days ago

    Mississauga, Ontario, Canada Bell Full time

    Req Id: 417280At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the...

  • Operations Manager

    4 weeks ago

    Mississauga, Canada D4 Logistics Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Co-ordinate administrative services - Evaluate the operations of a department providing administrative services - Manage the operations of a department providing several administrative services - Collect and record administrative and service...

  • Internal Operations Coordinator

    3 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in LEED design. Dedication, on-going training and a...

  • Manager, Client Service Operations

    3 weeks ago

    Mississauga, Ontario, Canada Bell Full time

    Req Id: At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell...

  • Manager, Client Service Operations

    4 weeks ago

    Mississauga, Ontario, Canada Bell Full time

    Req Id: At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell...

  • operations manager

    4 weeks ago

    Mississauga, Canada D4 Logistics Inc. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsTasksCo-ordinate administrative servicesEvaluate the operations of a department providing administrative servicesManage the operations of a department providing several administrative servicesCollect and record administrative and service feesPlan, organize,...

  • Manager, Clinical Services and Operations

    3 weeks ago

    Mississauga, Canada Greenshield Holdings Full time

    WHO WE ARE When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced...