Technical Account Advisor, Intelligent

7 months ago

Oakville, Canada Geotab Full time

Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

**Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results Geotab is seeking an Account Advisor, ITS, who will ensure the success of all customers on Geotab's ITS Platform. If you love technology, and are keen to join an industry leader — we would love to hear from you

**What you’ll do:
As an Account Advisor, you will build consultative relationships with the customer and use in-depth product knowledge to ensure that products and services consistently meet client needs. This role will be cross-functional in nature, working alongside and connecting Sales, Support, Solutions Engineering and Product development enabling you to experience many aspects of an industry leading IoT and big data company from within. You will also be required to focus on learning about Geotab customer’s problems and use cases, which will inform our product roadmap and help us de-risk future research and development efforts.

**How you’ll make an impact**:

- Promote and drive platform adoption by collaborating with customers on the creation of measurable goals aligned with their objectives.
- Onboard and train Altitude customers and partners.
- Update and maintain all customer facing documentation (User Guide and API Guide).
- Create any new training materials as needed (tutorials, videos, etc).
- Directly work with product management to ensure that customer needs and use cases are considered when creating the product roadmap.
- Work with the support team to ensure any customer issues are resolved.
- Work with product, BD, and marketing to support the creation of case studies and blog posts that feature our customers and partners.
- Facilitate customer feedback and follow-up on customer NPS, CSAT and survey responses.
- Navigate churn indicators and leverage customer sentiment results to engage additional resources.

**What you’ll bring to this role**:

- 1-3 years experience in Customer Success, Account Management, or related positions working directly with business customers.
- Experience leveraging customer success tools (i.e., Salesforce) an asset.
- 1-3 years experience working within or alongside a technical or engineering organization/knowledge of the high-technology industry.
- Experience with APIs, reporting and/or business analysis.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
- Excellent verbal and written communication skills.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- A strong team-player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides.)

If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply.

**Please note**: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Why job seekers choose Geotab:
Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits

Retirement savings program
- **The above are offered to full-time permanent employees only**

How we work:

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