Tenant Liaison-eviction Prevention Program

7 months ago

Red Deer, Canada Red Deer Housing Authority Full time

**Position: Tenant Liaison-Eviction Prevention Program**

**Term: Full-time, Permanent (2-year contract)**

**The Organization**

Established in 1971, the Red Deer Housing Authority is a Housing Management Body formed pursuant to a _Provincial Ministerial Order_ under the _Alberta Housing Act_. Red Deer Housing Authority provides affordable housing through Community Housing and Rent Supplements to over 1200 households in Red Deer and the surrounding area. Red Deer Housing Authority’s vision is to have communities with housing for all. Our mission is to provide housing solutions that address diverse community need.

**The Opportunity**

If nothing feels better than making a difference in the lives of individuals and families by assisting them to obtain or maintain housing, then this is the opportunity for you. Reporting directly to the Manager, Housing Portfolio, and Customer Experience and working in a team environment, the Tenant Liaison works with households requiring eviction prevention support to maintain housing through assessment, referral, mediation coordination of services, education, and community engagement activities to maintain housing. The Eviction Prevention Program (EPP) is a comprehensive, supportive tenancy management program designed to maintain tenancy for individuals and families in community housing and rent subsidy clients to maximize the likelihood of positive housing and other non-shelter outcomes.

**Key Responsibilities**

**Application Processing**
- Educate new tenants during lease signing to ensure they understand and comply with the _Residential Tenancies Act_ and their _Lease Agreement._
- Participate in move-ins with the _Housing Portfolio and Customer Experience Team_ to build rapport with the tenants with follow-up visits to address any issues that may create the risk of eviction from their housing.

**Direct Case Management and Tenant Support**
- Create client-centred, individualized action plans with clear steps to intervene to prevent eviction, including home visits and direct outreach to tenants.
- Work from an eviction prevention model to support tenants in maintaining housing through regular follow-up, case conference meetings, and liaising pertinent support to tenants.
- Provide education on landlord and tenant rights, coordinate mediation services and provide referrals to legal services and financial resources.
- Provide information, referrals, and advocacy in the following areas: mental health, addiction and substance use disorders.
- Maintains accurate and comprehensive data and client case notes within the Yardi Voyager system.
- Act as a service broker, a mediator, and a link with other agencies to support tenants keeping their housing.

**Community Partnerships and Collaborations**
- Develop Community-Building programs to engage residents, encourage social interaction and inclusivity, and support the empowerment and self-sufficiency of tenants in maintaining their housing.
- Coordinate the Tenant Advisory Committee meeting to help shape RDHA’s Tenant Engagement Strategy and create solutions that support tenants' well-being.
- Facilitate the annual tenant meetings as a regular touchpoint between the tenants, RDHA staff, and the board of directors, where concerns and perspectives regarding the operation and management of the housing accommodation can be discussed.
- Develop and maintain positive and productive working relationships with community partners and organizations, including neighbourhood associations, to enhance tenants' inclusiveness and sense of belonging.

**Projects and Assignments**:

- Performs other related duties as required.

**The Person - Qualifications**:
**Education and Experience**:

- A Bachelor's degree in Social Work or Master of Social Work with some related experience. Equivalent related degrees in Social Sciences (including but not limited to psychology, community development, rehabilitation, or disability studies) will also be considered. Successful applicants who possess a Bachelor of Social Work or Master of Social Work from an accredited program (ACSW) will be required to register and maintain registration with the Alberta College of Social Workers.
- 3 - 5 years of related employment experience in case management, planning, and/or arranging services and supports for individuals and families with low
- to moderate-income in social and affordable housing.

**Certifications**:

- A valid class 5 Alberta Driver’s License and clean driver’s abstract with a reliable personal vehicle for travel is required.

**Competencies (Knowledge and Skills)**:

- Knowledge of social and language barriers, human behavior, family dynamics, health, mental health, and addiction issues in dealing with a very diverse group of clients.
- Ability to show empathy, exercise discretion, and maintain confidentiality at all times. Sensitivity to the dignity of clients in need of community housing must be accorded paramount priority by the incumbent.
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