Administrative Team Lead

7 months ago

Ottawa, Canada CBI Health Full time

**Administrative Team Lead - Ottawa, ON**:
If making a difference in the lives of others is a priority for you as a professional, and you enjoy working alongside engaged front-line staff to ensure client satisfaction, CBI Health has a great opportunity for your career advancement.

The Administrative Team Lead, reporting to the Manager of Operations and Customer Support, and working in collaboration with the Clinical Team Lead, is accountable for achieving excellence in the effective, efficient and consistent execution of business operational practices. This important role is the business operations point of contact for stakeholders (both internal and external) of the team, program and/or service they are leading.

As Administrative Team Lead, you will be supported and encouraged by Leaders to reach your full potential. With shared administrative support functions and assigned individual tasks, you will help improve operational effectiveness and efficiencies. **If you are energized by a busy schedule and wish to develop your people management skills while exemplifying CBI Health’s values, we welcome you to apply**

**Key accountabilities**
- Leadership and People Management
- Operational Excellence
- Stakeholder Engagement

**Take an inside look at what you’ll do each day**
- Lead team member engagement initiatives for retention (non-clinical teams) together with the Manager of Operations and Customer Support (MOCS) and Clinical Team Lead
- Lead successful execution of operational practices for the team, program and service you are supporting
- Coach, mentor and performance manage team members for continuous development
- Ensure effective referral, schedule, caseload, care-mapping, data entry, file and report management
- Ensure accuracy in financial and outcome entry and reporting
- Collaborate with Clinical Team Lead to resolve gaps in execution and identify opportunities for improvements to team, program and/or service
- Ensure all practices are conducted with integrity and in alignment to Best Practice and CBI policy including Privacy policy
- Actively work to build trust and confidence with internal and external stakeholders and consistently demonstrate the values of CBI

**What you need to be successful**
- Have a post-secondary education in medical office / business administration
- 1+ year of supervisory or management experience is an asset
- Bring 2 to 3 years’ experience in a reception and customer service role
- Well developed skills using Microsoft Office (Word, Excel, Outlook) and virtual meeting platforms
- Exemplary and professional customer service skills and attitude
- Effective problem-solving skills
- Healthcare experience is an asset

**What CBI Health offers you**
- Continuous learning and skills development, including management opportunities
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible hours, which allow work-life balance and focus on quality of life

**About us**

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

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