Manager, Research Services

2 weeks ago

North Vancouver, Canada ICBC Full time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Manager, Research Services

**Job Title**: Manager, Research Services Reference Number: 117265

**Location**: North Vancouver Employment Type: Permanent Full Time

**Hours of Work**: 7.5 hr Day Shift (M-F) Posted Date: 2023/01/25

Position Highlights

Our Customer Experience team has an exciting opportunity for an experienced Manager, Research Services to join the

Customer, Stakeholder and Market Insights team on a permanent full-time basis.

professionals responsible for providing primary and secondary research services to support informed, data-driven decision

making and strategy development.

Position Highlights
- Manages the planning and provision of primary market research activities
- Leads the development of ad-hoc qualitative/quantitative research on medium to large-scale research initiatives to identify

insight gaps and support corporate strategies
- Oversees the vendor management during the course of the project including procurement, evaluating proposals, selecting and

onboarding the chosen vendor, pricing negotiation, developing supplements and managing the vendor relationship and

deliverables
- Supervises customer insight panel operations to provide decision-makers insight to the attitudes, opinions, behaviors and

beliefs of ICBC customers on various topics
- Manages the day-to-day operations of the team, including the recruitment, development, coaching and performance

management of reporting staff

Position Requirements

Well-versed in designing both quantitative and qualitative research studies
- Ability to lead and coach a team of experienced researchers to create an engaging and supportive work environment.
- Strong understanding of customer research practices and proven success on executing multi-phrase research programs
- Knowledge of the principles, theories, standards and best practices for quantitative and qualitative market research, business

analytics, statistical modelling, and hypothesis testing
- Knowledge of the insurance industry, and relevant governing acts, legislations, regulations and public policy
- Direct experience is an asset and is typically required for someone to perform this job competently.

Position Information

**What we offer**:

- Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits.
- Continuous Learning: We offer continuous learning opportunities to ensure you are equipped with the knowledge to be

successful in your role.
- Flexible Working Arrangements: We offer flexible working arrangements as we continue to support our employees in balancing

their career and personal commitments.
- COVID-19 safety protocols: We comply with WorkSafeBC and the health authorities of British Columbia to ensure your safety

and wellbeing
- Engaging Culture: We promote an inclusive and diverse work environment.

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