Customer Service Representative

7 days ago

Dartmouth, Canada Jim Pattison Lease Full time

**The Company**

The Jim Pattison Group is the second largest privately held company in Canada with over 50,000 employees worldwide; operating a large number of companies in a diverse set of industries. Jim Pattison Lease has been operating in Canada since 1961. The company has branches across Canada and the United States and is a Leader in Customized Fleet Management, providing Vehicle Fleet Leasing, Vehicle Remarketing through both wholesale and retail channels, and Fleet Management solutions for commercial enterprises.

Are you interested in building your career with a reputable, leading fleet management company that is continually growing?

Jim Pattison Lease is seeking a highly motivated individual for the unique opportunity of building your personal career with a stable organization that is continually growing.

**The Opportunity**

This permanent full time CSR position is located in our Dartmouth office.

**Position Description**

Reporting to the Regional Sales Director, CSRs are a main point of contact for our customers and internal staff with reference to regional portfolios. CSRs are responsible for executing the company’s service commitments and providing support to the Account Executives. This role works closely with all departments and has complete familiarity with all Jim Pattison Lease programs, processes and procedures.

**Position Responsibilities and Accountabilities**

Embrace Jim Pattison Lease’s mission to help deliver prompt and superior customer service:

- Field customer calls and handle their requests
- Process lease documentation
- Ensure files are accurate, complete and passed on to the appropriate departments when necessary
- Maintain ongoing communication with customers regarding lease documentation and all other service requirements

Provide support to Account Executives:

- Maintain daily communication and provide reporting
- Attend customer meetings and assist with new customer presentations as required
- Problem-solve issues with respect to customer sales, billing and accounting
- Monitor and facilitate orders for timely delivery

Assist with communication, process improvements and regional best practices:

- Work with CSR Lead and Operations team to evaluate and facilitate company procedures and best practices that relate to the CSR role
- Take part in regular meetings with the Regional Sales Director and CSR Team to maintain company communication, delegate tasks and manage workloads for optimal team performance
- Provide testing and support for new company processes and IT system initiatives
- Assist with coverage and the coordination of coverage within the sales department including Reception
- Support and assist the Regional Sales Director, as required

**Key Attributes and Skills**

The individual in this role must possess the following skills and attributes:

- Highly motivated to provide exceptional customer service
- Strong interpersonal and time management skills
- Positive, enthusiastic and confident
- Solid organizational capability, ability to multi-task and excellent attention to detail
- Flexible and responsive with the ability to exercise good judgement
- Aptitude and willingness to perform as part of a team as well as individually
- Excellent communication skills both written and verbal
- Proficient in Word, Excel, PowerPoint and Outlook
- French spoken and written and asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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