Manager, Conference and Event Services

4 weeks ago

Edmonton, Canada MacEwan University Full time

MANAGER, CONFERENCE AND EVENT SERVICES (INTERNAL ONLY)
- CAMPUS SERVICES**Competition No.** 23.07.201

**CATEGORY**

**SALARY**

**CLOSING DATE**
- Full-Time Continuing (35 hours per week)
OOS Pay Band 5: $67,380 to $103,316 per annum
August 11, 2023About Us
- MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
- Our comprehensive undergraduate university offers 59 programs to more than 18,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.Opportunity

MacEwan University is seeking an individual for a full-time continuing opportunity as Manager, Conference and Event Services with the Campus Services department.

Reporting to the Director, Residence and Hospitality Services, this position manages and provides direction and support for all aspects of daily Conference and Event Services (CAES) operations. The Manager creates and supports a positive, solution-oriented, and customer-focused work environment, ensuring consistent, high-quality service for each area. The Manager is responsible for the financial viability of the operation by focusing on marketing and sales, generating revenue, and ensuring business growth.

Duties include but are not limited to:

- Leading and managing staff in the CAES Services team, including assigning and monitoring workload, preparing schedules, responding to emerging issues, approving timesheets and time off requests.
- Managing labour costs to ensure most effective utilization of resources while responding to regular operations and fluctuations in the business.
- Providing event management expertise for all events coordinated by the department and to any cross-functional university teams established for planning MacEwan events.
- Working collaboratively within the MacEwan service departments to review, assess, identify, and implement improvements to procedures, processes, systems, and relationships to ensure efficient operations and optimal use of university resources.
- Meeting service expectations and performance standards in an efficient, cost-effective manner, serving as the primary contact for problem solving and conflict resolution with high profile external and internal clients.
- Meeting or exceeding revenue targets while monitoring and reporting on revenue and managing expenses.
- Monitoring outstanding balances and resolving payment, collection, or refund issues.
- Completing expense and revenue forecasting and financial analysis for quarterly reporting and preparation of annual budget.
- Reviewing and recommending pricing structure, rates, and commission amounts.

**SKILLS**
- Proven leadership including strategic planning and organizational skills.
- Superior and well-demonstrated communication skills (verbal, written, and interpersonal).
- Effective and efficient human and process management skills including supervision and performance management.
- The ability to solve complex and sensitive problems and situations with a high degree of professionalism and customer focus.
- Experience with planning and budgeting and effectively managing and maximizing financial and human resources.
- Self-motivation and positive energy, with the ability to work in an intense, fast-paced environment with multiple priorities, under pressure and with many competing deadlines.
- The ability to maintain confidentiality and deal with stressful and sensitive situations in a professional, customer oriented, and tactful manner.
- Above average understanding of financial processes.
- The ability to work collaboratively and effectively with various university departments to ensure consistency and follow through on our commitment to high quality customer service and experience, with a focus on students.

**QUALIFICATIONS**
- A minimum of a Degree in Commerce, specializing in Hospitality or Event Management or a related area.
- A minimum of five

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