Catering & Conference Services Manager

6 months ago

Edmonton, Canada Coast Hotels Full time

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Catering & Conference Services Manager will support the hotel's strategic plan by providing superior customer service and selling services and products that maximize hotel revenues.

**Responsibilities**:

- Completes all catering related administration accurately and with appropriate detail
- Responds to all Meeting/Event enquiries within same day received
- Drafts correspondence, prepares proposals and contracts
- Monitors and completes catering contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required.
- Monitors and manages group sales contracts, including guarantees, amendments, rooming lists, cut-off dates, deposits and final payments when required
- Ensures timely processing and documentation of records for customer relationship management initiatives including detailing and updating client files and sales activities, utilizing the company assigned automation tool: Delphi
- Ensures that function set-up meets or exceeds client expectations by working closely with each group’s meeting planner to determine their need for meeting rooms, food & beverage, and AV equipment requirements
- Welcomes clients during events
- Maximizes revenue for hotel through effective yielding of meeting space, ensuring that the best use of space is sold for each event and through effective up-selling - Participates in active prospecting and the re-booking of events
- Attends weekly meetings to review event BEOs to ensure client’s requirements are communicated accurately to Banquets and the Kitchen - Participates in site inspections, client appointments, client events as needed to increase market share
- Works with the Executive Chef to establish, design and price menu options for clients
- Completes other duties as assigned

**Skills/Knowledge/Experience**:

- Bachelor’s Degree or Diploma in Hospitality preferred or equivalent combination of eduction and experience
- 1-2 years of experience in Catering or Banquets
- Self-motivated, driven team player with demonstrated organizational and interpersonal skills
- Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment
- Demonstrated superior customer service philosophy
- Excellent presentation and communication skills
- Intermediate level technical skills in MS Office, with working knowledge of Delphi a definite asset
- Knowledge of wine and food pairing as well as food costing
- Knowledge of Food & Beverage preparation techniques, health department rules and regulations, liquor laws and regulations
- Ability to read and interpret documents such as catering contracts, brochures, price lists, policy manuals, etc.
- Ability to prospect and qualify clients
- Proficient in the selling of guest rooms, function space and public outlets and be able to articulate clearly to clients
- Knowledge of food & beverages costs, labor and hotel operations
- Exemplifies Coast’s core values and enjoys working in a culture of accountability

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST

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