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Director, International Student Services

3 months ago

Montréal, Canada McGill University Full time

Please refer to the

job aid for instructions on how to apply.
- International Student Services

International Student Services (ISS) supports the growth, progress, and success of all international students (including visiting and exchange students) at McGill and aims to ease their transition to a new university, a new home and a new country. They provide a range of services and resources for international students including orientation webinars, immigration advising, health insurance guidance, and social and cultural programming and events.

Position Summary

Reporting to the Senior Director Student Services, the Director develops and implements strategic and organizational plans, and sets priorities for International Student Services (ISS) within the framework of the Student Services and Student Life and Learning’s strategic orientations. They manage and oversee financial and operational aspects of ISS

The Director provides expertise and advice to the McGill Community, on provincial and federal immigration policies for international students. They ensure the delivery of an inclusive and comprehensive suite of services and programming for international students and scholars, as they transition to McGill and until they graduate in collaboration with Student Services directors and other campus partners.

The Director of ISS oversees the Mastercard Foundation Scholars Program at McGill. Represents McGill at Mastercard Foundation convenings and networking events with other partners of the Foundation.

Primary Responsibilities

Expertise and Collaboration:

- Acts as Senior Advisor to University Administrators on topics related to international students’ enrollment and on policies regarding international students’ employment (part-time work, internships and experiential learning, post-graduation work permits).
- Analyses and informs the community on how changes in provincial/federal immigration policies affect McGill’s policies and our international student population.
- Works closely with communications teams (DPSLL, Central, S2) to provide advice and recommend communications on the impact of world events such as natural disasters, pandemics, conflicts, on our international student community. Impact could include travel restrictions, visa accommodations, work permits for students and accompanying family members.
- Works closely with the Study Abroad office to share ISS’ expertise and support to international students participating in exchange and study abroad programs.
- Supports VP International Engagement and their team in the development and delivery of McGill International Strategy.
- Supports Enrollment Services teams to ensure recruitment efforts, admission process and collection of legal documents are up-to-date and compliant with MIFI’s and IRCC’s procedures, policies, and regulations.
- Ensures that ISS activities are compliant with Article 91 of the Immigration and Refugee Protection Act. (Immigration Advisors must be member of a Bar Association or member of the College of Immigration and Citizenship Consultants).
- Actively participates and contributes to the strategic and tactical leadership of the Student Services’ Directors’ Group.
- Collaborate with Student Services Directors and other campus partners on joint project impacting international students.

Support Services and Programming:

- Chairs the Advisory Committee on International students (CSS subcommittee) to consult student leaderships on international students’ barriers and challenges and to improve communications and promotion of activities and services.
- Promotes and advocates for action on issues relevant to international students.
- Ensures ISS programming activities and delivery modality address students’ needs in their student life cycle from pre-arrival until graduation.
- Collaborates with campus partners to provides support and access to international students seeking French language courses/programs to meet provincial requirements.
- Collaborates with units in Student Services (S2) to complement services, share digital platforms and avoid duplication.
- Responsible for addressing special needs and offer dedicated support to international scholars who may be students at-risk such as Mastercard Foundation, WUSC Student Refugee Program, Karta Initiative, Jusoor Foundation, University of the People and future international collaborations.
- Responsible to ensure that all international students have adequate medical coverage while studying on-campus or when they study abroad.
- In collaboration with the Student Wellness Hub, ensures that information about accessing health care in Montreal (in-person and telemedicine) is readily available and accessible, using the International Health Insurance plan for international students, or registering with RAMQ when applicable.
- Conducts annual renewal of International Health Insurance plan in accordance with Senate Regulations. Initiates and participates in invitation