Call Center Agent

7 months ago

Ottawa, Canada Queensway Carleton Hospital Full time

**General Posting Information**

**POSITION**:

- Call Centre Agent**DEPARTMENT**:

- Call Centre**CONDITIONS**:

- Part-time (0.60 FTE)**SHIFTS**:

- Days / Evenings / Nights / Weekends-
**WAGE RANGE**:

- Scale Minimum Maximum- NONU $26.09/hr $31.62/hr**RESPONSIBILITIES**:

- Answering and redirecting telephone calls and visitors at the main reception counter
- Operating ancillary communication systems in order to process emergency codes
- Responding to all alarms and contacting the appropriate parties in case of emergency
- Performing clerical duties including but not limited to: preparing envelopes, updating Critical, keeping an updated tracking list of loaner pagers
- Paging staff and physicians and maintaining accurate paging logs
- Processing all emergency code procedures
- Demonstrate QCH values, collaboration, accountability, innovation, respect
- Please note: The 24 hour per day operation is divided into shifts and is of "constantly interrupted" nature, ofter requiring working long periods in a seated position.

**REQUIREMENTS**:

- Grade 12 education
- 6 months experience using a swtichboard
- Knowledge of medical terminology
- Working knowledge of MS Word, Excel, Microsoft Outlook and Meditech
- Must be familiar with all Hospital Policies and Procedures and be capable of handling all phases of Hospital communications
- Ability to deal calmly with emergency situations
- Excellent interpersonal skills to be able to communicate effectively in both oral and written format with Call Centre Staff, Hospital Staff, physicians, Nursing, and paramedical staff on matters relating to Call Centre

**Please note that according to the Ontario Health and Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.**
- Thank you for your continued interest in Queensway Carleton Hospital. We deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our work environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. We encourage applicants from all backgrounds to apply. We welcome those who would contribute to the further diversification of our organization including, but not limited to women, racial or ethnic minorities, First Nations, Inuit, and Métis peoples, persons with Disabilities, and 2SLGBTQI+ communities._

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