Current jobs related to Call Center - Ottawa - Total Credit Recovery


  • Ottawa, Canada Big City Windows and Doors Full time

    **Job Summary** **Experience in supervising a call center required** We are looking for a responsible, enthusiastic and motivated individual to join our growing team. Our experienced Call Center Supervisor is tasked with: - supervising, training, motivating telemarketers, that are contacting homeowners and setting up appointments with those who are...

  • Call Center Agent

    4 weeks ago


    Ottawa, Canada Fairview Ltd. Full time

    **Job Overview**: As a Call Center Agent at our industrial equipment supplier company, you will be the main point of contact for customers, helping to resolve inquiries, take orders, provide information on products, and assist with any issues. **Responsibilities**: Answer inbound calls from customers to address inquiries, concerns, and requests related to...


  • Ottawa, Ontario, Canada Ontario Teachers Insurance Plan Full time

    Job SummaryOur company is seeking a Call Center Quality Coach to join our team. As a Call Center Quality Coach, you will be responsible for conducting call observations and file audits to ensure service standards are met, providing feedback and coaching opportunities to staff members, and creating and delivering targeted training presentations.Key...


  • Ottawa, Canada AppleOne Full time

    We are currently hiring for Call Center Representatives for our client in Ottawa! Please read the description before applying. Department Overview This is a front line support service connecting citizens with all the information and referrals they need quicker and with higher satisfaction. The strategic focus is a channel and service expansion to ensure...

  • Call Center Agent

    2 weeks ago


    Ottawa, Canada Bedard Resources Full time

    We are looking for individuals with strong interpersonal skills, particularly in courtesy and customer service, as well as excellent communication abilities. Is that you? If so, this position is made for you! The position we are offering is full-time, 5 days a week, with a quick start! Tasks - Determine the nature of incoming calls and forward them if...

  • Call Center Agent

    21 hours ago


    Ottawa, Ontario, Canada Bedard Resources Full time

    We are looking for individuals with strong interpersonal skills, particularly in courtesy and customer service, as well as excellent communication abilities. Is that you? If so, this position is made for you The position we are offering is full-time, 5 days a week, with a quick startTasks- Determine the nature of incoming calls and forward them if...


  • Ottawa, Canada Gabriel's Pizza Franchise Corporation Full time

    **Call Centre Supervisor** Gabriel Pizza Franchise Corporation Ottawa, ON Remote **About Us**: Gabriel Pizza opened it’s first door in 1977 on St. Joseph Blvd. in Orleans, Ontario. Today, with over 35 franchised locations throughout Eastern Ontario and Western Quebec, Gabriel Pizza continues to specialize in pizza and Italian food dining and delivery....


  • Ottawa, Canada VCA Animal Hospitals Full time

    **Veterinary Call Center Agent**: **Location: Ottawa, ON**: **Ottawa Veterinary Hospital** is welcoming a Call Center Agent to join our team. The primary responsibility will be to work in our call center and assist with a large volume of calls. This is not a remote position, you will be working on site at our Ottawa Vet Hospital location. Our Client...


  • Ottawa, Canada Total Credit Recovery Full time

    **Total Credit Recovery Limited** is the leading and largest collection agency in Canada with over 350 employees across 4 provinces. We work with recognized portfolios and our clients are the largest financial and government institutions and recognized telecommunications companies. **Some work from home opportunities are available.** We are currently...


  • Ottawa, Canada Auto Bey Full time

    Welcome to Auto Bey, where automotive excellence meets customer care. As a premier provider of automotive solutions, we pride ourselves on delivering unparalleled service and expertise to drivers around the globe. Our commitment to innovation, integrity, and customer satisfaction drives everything we do. Join us at Auto Bey and be part of a dynamic team...


  • Ottawa, Canada Ottawa St Laurent Jeep & Ram Full time

    **Job Overview** **Duties** - Outbound lead follow-up: internet inquiries, unsold prospects, lease renewals, etc. - Answer incoming phone calls according to a proven, pre-set script, and schedule sales appointments - Confirm appointments and re-schedule missed appointments - Purify and update customer changes in database. - Contact current customer base on...

  • Call Center

    4 weeks ago


    Ottawa, Canada Total Credit Recovery Full time

    **OVERVIEW OF POSITION** The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas...


  • Ottawa, Canada Distributel Full time

    Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. Join an award-winning organization in its mission to provide a true alternative to Canadian consumers! **LOCATIONS**: - Ottawa area **ABOUT THE OPPORTUNITY** Looking to unlock your potential and take the first step towards a career path you can be proud...


  • Ottawa, Canada Distributel Full time

    Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. Join an award-winning organization in its mission to provide a true alternative to Canadian consumers! **LOCATIONS**: - Ottawa area **ABOUT THE OPPORTUNITY** Looking to unlock your potential and take the first step towards a career path you can be proud...

  • Call Center

    4 weeks ago


    Ottawa, Canada Bel-Air Lexus Full time

    **Bel-Air Lexus is looking for an Appointment Coordinator!** **Job Summary** - answering telephones - calling customers to book, confirm service appointments and up sell services - verify service history - answering general service inquiries **Job Type / Category** Full Time hours, 9:00 am to 6:00pm Monday to Friday **Required Education, Skills and...


  • Ottawa, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350. We could not have gotten to where we are without our...


  • Ottawa, Canada Pattemore Farm Repair Inc Full time

    **Responsibilities**: - Answer incoming calls and respond to customer inquiries. - Maintain customer records by updating account information. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;...


  • Ottawa, Canada FYidoctors Full time

    **Why You Should Join Us**: We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 15 years from 30 locations to over 350. We could not have gotten to where we are without our...


  • Ottawa, Canada AFG Inc Full time

    Remote Market Research Panel - Call Center Agent Welcome - No Experience Job Location: Remote Job Type: Part Time / Full Time Job Description Position: Remote Market Research Panel - Call Center Agent Welcome (Part Time / Full Time) - No Experience Our company is looking for qualified candidates to take part in paid national and local focus groups,...

  • Call Center

    4 weeks ago


    Ottawa, Canada U-Haul Full time

    **Location**: 3636 Innes Rd, Ottawa, Ontario K1C 1T1 Canada U-Haul is looking for a personable, courteous, and professional Reservation Agent to work in our regional marketing office to assist customers with assigning reservations for and assisting customers with U-Haul Trucks, Trailers, U-Boxes, towing, and other related rental services. **U-Haul offers...

Call Center

1 month ago


Ottawa, Canada Total Credit Recovery Full time

**OVERVIEW OF POSITION**

The bilingual compliance agent is responsible for auditing pre-recorded calls and associated files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The compliance agent is also responsible for identifying and reporting on areas of opportunity to improve overall quality. The compliance agent will report to the manager of compliance.

**RESPONSIBILITIES**

Duties include, but are not limited to:

- Monitor and score phone calls based on set parameters
- Perform daily, weekly and monthly file audit
- Identify infractions and trends based on policies and procedures
- Provide ongoing feedback to management
- Prepare, update, and retrieve data for reporting purposes
- Provide requested information to senior management
- Other duties as assigned by Compliance Manager or VP, Corporate Services

**REQUIREMENTS**:

- Minimum of one year’s experience in a collection role preferred
- Bilingualism in English and French is required
- Demonstrated knowledge of federal and provincial regulations pertaining to debt collections
- Strong analytical skills
- Familiarity with DRS and CUBS an asset
- Excellent oral and written communication skills with attention to detail
- Quick learner with the ability to adapt to changes well
- Strong organizational skills with the ability to prioritize a high volume of tasks and competing priorities
- Team oriented individual who is also an independent worker and a self-starter

**Salary**: $15.00-$17.00 per hour

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- English (required)
- French (required)