IT Field Support Specialist
2 weeks ago
Avenue Living Asset Management is dedicated to sourcing, analyzing, and strategizing long-term investments. Our unique approach has led to rapid growth across North America now representing one of Canada’s largest alternative asset managers. Since 2006, we have acquired over $6 billion in assets under management across a variety of sectors throughout Canada and the USA. Our various funds include assets in multifamily residential, self-storage, commercial, as well as agricultural land.
The strength of our platform lies in working with the right people. Acting with integrity and employing an entrepreneurial mindset, our employees work together to create an exciting, dynamic workplace. By employing an active hands-on approach to asset management, our skilled and innovative team operates closely alongside our investors. We’re disciplined, we focus on value, and we’re informed experts. We pride ourselves on our diverse and inclusive workplace; we are a unique workplace with unique people.
**WHAT WILL YOU DO?**
- Diagnose and resolve complex technical issues escalated from Tier 1 (T1) support, minimizing downtime for field operations.
- Manage server and desktop operating systems, to ensure optimal performance and security compliance standards are met.
- Perform regular audits to assess the configuration and performance of field networks and infrastructure, aligning where necessary to corporate standards.
- Participate in continuous improvement of the support service through research, development, automation and implementation of new solutions and processes.
- Develop and maintain comprehensive IT support documentation and provide user training as needed to ensure high levels of customer satisfaction.
- Travel to storage facilities to assist with technology setup, system installations, and acquisition-related activities.
**WHAT WILL YOU NEED?**
- Proven experience with Active Directory/Azure AD; Microsoft 365 Admin Center, and Meraki Networking.
- Familiar with field security and/or storage technologies (eg. Rhombus, Davinci, and Site Link) is a strong asset.
- Advanced troubleshooting and automation skills, including Powershell scripting.
- Exceptional communication skills (written and verbal) with a collaborative and customer service centric approach.
- Team-oriented mindset with a willingness to learn and adapt. This includes having a strong desire and ability to problem-solve with flexibility and an inquisitive approach.
- Ability to collaborate effectively with a team and a willingness to learn.
- A Valid Driver's License and reliable transportation for occasional local travel is required.
**WHAT** DO** WE OFFER?**
- We live and breathe our core values. We go the extra mile. We’re honest. We always have each other's back. We have tons of integrity. And we always own it and adapt - no matter the challenge.
- With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make.
- We provide a competitive compensation package composed of a group benefits plan, GRSP matching, and a discretionary bonus program. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
- An employee centric culture with paid time off for employer supported volunteerism, a generous awards and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and employee and savings program savings through industry partnerships.
- We are committed to a strong, safe work environment.
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