Training and Change Management Specialist
2 days ago
The Training and Change Management Specialist's role is to develop and deliver training programs to all three (3) offices of Field Law (Calgary, Edmonton and Yellowknife). This position requires a person who is interested in the end-user and takes ownership of the users’ ability to use technology effectively in their daily activities. On-going interaction and communication with the end-user community is necessary to determine appropriate training and change needs, establish a rapport, and gauge the satisfaction of our programs. In addition, a person must contribute to a positive, professional, respectful and cooperative environment with their teammates in both the training area and all other functional areas of the CMIS team.
**Duties + Responsibilities**
- Develop expert-level knowledge in all firm-standard software, including new products and product upgrades as introduced, as well as related policies, procedures and best practices.
- Deliver learning sessions at an exceptional level using established delivery standards, including but not limited to; group classroom delivery, one-on-one coaching, practice sessions, executive briefings, product demonstrations, roll-out workshops and synchronous virtual delivery/facilitation.
- Using standard procedures coordinate the logistics of learning sessions: publish classes, schedule/reschedule students, reserve training facilities and maintain course evaluations.
- Develop individualized learning plans through the analysis of student workflow and necessary technical competencies compared to existing skills sets. These would include individualized learning objectives, learning events, and metrics for success, delivery method and appropriate schedule.
- Consult with computer users to identify technology challenges, understand workflow and make recommendations on best use of technology to meet needs.
- Interact closely with Fielders to gauge interest in, and satisfaction with, current training programs. Coordinate user/pilot groups to solicit feedback from the end-user community.
- Participate in professional organizations and attend conferences and/or seminars to keep abreast of technologies and trends.
- Influence and support change at individual and organizational levels with respect to capacity, readiness, resilience, engagement, analysis and evaluation of initiatives.
- Deliver learning sessions at an exceptional level using established delivery standards, including but not limited to; group classroom delivery, one-on-one coaching, practice sessions, product demonstrations, roll-out workshops and synchronous virtual delivery/facilitation
- Update and maintain training documentation in line with Field policies and procedures.
- Provide feedback to managers and supervisors regarding trainees' performance and development and make recommendations for improvement.
**Qualifications + Skills**
- 1+ years of experience training in the legal industry (technical training experience may be considered in lieu of legal industry experience)
- Experience writing and formatting training materials
- Eagerness to grow, learn and improve help all members of the firm improve their use of firm tools
- A strong passion for continuous process improvement, change management and innovation
- The ability to work in a highly collaborative, transparent and team-focused environment
- Strong analytical skills to understand, document, and communicate complex processes
- A foundational understanding of technology and how technology can be used for automation, collaboration, and improvements in efficiency
**Only qualified applicants will be notified**
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
**Experience**:
- related: 3 years (preferred)
Work Location: Hybrid remote in Calgary, AB
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