Reservations Coordinator

3 weeks ago

North York, Canada GRANITE CLUB Full time

Under the direction of the Restaurant Management team, the Granite Club is looking for Reservation Coordinators create a positive experience by ensuring Member inquiries and reservations are looked after through good interpersonal skills, strong communication, exceptional phone manners and excellent attention to detail. Reservation Coordinators are required to act as ambassadors and representatives of the Club as a whole as Member perceptions of the Club in general are influenced by the front-line staff they encounter. The position also entails the maintenance and enhancement of the Granite Gold level of service necessary to properly represent the Granite Club.
Benefits of working for the Club
- Healthy and delicious daily food offerings in our Staff Cafe
- Indoor parking for Employees.
- Exciting and diverse Employee events for both
- Staff and their friends and family.
- Discounted Goodlife Fitness memberships
- Extensive medical and dental benefits for Employees and their families.

Primary Responsibilities
- Greeting, seating and bidding farewell to Members in a friendly, professional manner.
- Addressing Members by names at all times. Communicating member names to dining room managers and servers.
- Reservations for the Granite Dining Room, Bistro, Kitchen Gallery, Terrace and Chef’s Table.
- Attend daily catering meetings to keep abreast of functions relating to dining rooms.
- Setting dining rooms prior to meal periods as per Member needs and requests.
- Organizing daily function sheets and communicating with servers and managers all special requests.
- Maintaining server stations and highchairs.
- Cover Reporting/Spreadsheet Applications.
- Wine Society membership and mailings.
- Reservations for social events within Club. (E.g. Wine Society, Granite Ball, NYE)
- Confirming reservations, enforcing cancellation and no-show policies, assisting with floor plans and registration desks when necessary.

Required Qualifications
- Minimum Grade 12 education and 1 year related work experience.
- Fluent in English (Written and Verbal)
- Superior phone manner.
- Emotionally Mature, Respectful and Sincere.
- Excellent Communication and Social Skills.
- Well Groomed and Courteous.
- High attention to detail.
- Strong organization skills and able to prioritize and take direction.
- Ability to remain calm under pressure while working in a demanding, fast-paced environment.
- Smart Serve Certification.
- Understanding all policies, procedures, standards, guidelines and specifications.
- Required to work weekends, weekdays and/or holidays, AM and PM.

About the Granite Club
The Granite philosophy of uncompromising quality is showcased in its state-of-the-art athletic facilities, world-class events and programs for all ages, delectable dining experiences and personalized services, each tailored to suit the varied needs and desires of its diverse and sophisticated Membership.
The Granite Club is Canada's premier private Members' family, athletic, recreation and social club. Located in north Toronto, we offer our 12,000 Members the highest standard of facilities, programs and services.
We strive to recruit enthusiastic, dedicated individuals with a passion for providing exceptional service. We’ll reward all your hard work with a competitive salary and extensive benefits.

We thank all applicants for their interest; however only those selected for an interview will be contacted.
As part of Granite Club policy, a condition of employment is to perform a criminal background check and a vulnerable sector search demonstrating a satisfactory criminal record prior to commencing employment.
The Granite Club is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided based on the information you provide to the Granite Club Recruiter.
We thank you in advance for your interest in our opportunity

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