Accommodation Travel Advisor-remote

1 month ago

North York, Canada Direct Travel Full time

**Accommodation Travel Advisor - Remote**

This is a fully remote position.

**Position Overview**

As a key member of the Accommodations team, the advisor will be responsible for accurately and expediently making hotel reservations within the parameters and payment methodologies of select Direct Travel customers.

This role will work closely with Corporate Travel Advisors and report to the Operations Manager.

**Responsibilities**
- Manage hotel reservations by providing thorough and accurate information related to hotel pricing, traveler and client requirements, required amenities
- Manage hotel inventory and rooming lists; make both individual and block reservations
- Advise clients on hotel regulations and cancellation policies; manage/generate payment for reservations
- Effectively manage travel interruptions, issues or changes by acting as the conduit between the traveler/booker and the property
- Offer cost-effective alternatives and solutions
- Remain updated on all aspects relevant to the role through on the job training and continuing education
- Provide excellent customer services to internal and external clients

**Basic Qualifications**
- Applicants with Travel agency background is preferred.
- Applicants with a background in hotel inventory (hotel operations, in a hotel groups department or background in coordinating crew travel / crew lodging) would be considered
- A strong background in customer service is preferred
- Strong ability to multi task and exceptional attention to detail
- Excellent relationship building skills
- Intermediate Microsoft Office skills, including Word, Excel and Outlook
- Experience utilizing reporting tools and Adobe Acrobat considered and asset, but not a requirement

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

About Direct Travel

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