IT Coordinator, Regional Service Delivery

1 month ago


SaintLaurent, Canada Saputo Inc. Full time

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

Overview of The Role

Provide level 2 support to end-users utilizing a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity across the organizations’ Saputo environment.

How You Will Make Contributions That Matter:

- Manage support incidents & work orders in Remedy ticketing service.
- Respect SLA’s in Remedy
- Be able to perform on demand computer hardware, software installations in Windows 10.
- Participate in the continues service improvement.

You Are Best Suited for The Role If You Have the Following Qualifications:

- Associate degree or College certification.
- 1-5 years’ experience in technical customer service/remote and deskside support
- Strong written and verbal communication skills
- Experience in troubleshooting hardware and software in large global organization.
- Customer service oriented with superior problem-solving abilities.
- Knowledge of Office 365
- Understand Microsoft Active Directory and network services associated with (TCP-IP, DNS, DHCP, etc.)
- Virtual private network knowledge (VPN).
- Proactive and team oriented.
- ITIL Certification is an asset.

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing:

- Competitive salaries
- A hybrid work environment with the possibility to work from home 2 days a week
- Advantageous corporate agreements
- Full range of group insurance benefits
- Group retirement pension plan with employer contribution
- Purchase option of company stocks
- Group RRSP
- Health and wellness program in the workplace
- Assistance program for employees and their families
- Saputo products at a discounted price

SALARY RANGE: $51,595 to $67,750
- Salary offers will vary commensurate with experience, education, skills, and training.
- This year, Saputo is celebrating 70 years of passion and craftsmanship- In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.



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