Service Video Advisor
2 weeks ago
Steele Auto Group is leading the way with innovative technology, changing the face of our Service departments and client experience with our Service Video Advisors.
**Steele Chevrolet **is seeking a **Service Video Advisor **to join our team
As a Service Video Advisor with **Steele Chevrolet,** your primary responsibilities will include creating and presenting video assessments of vehicle service needs to our customers. You will effectively communicate repair recommendations and build trust with clients. If you are a detail-oriented, customer-focused individual with a strong understanding of automotive service, this role provides an opportunity to excel and contribute to customer satisfaction and service department success.
**_ Hourly Wage Range: $17.05 - $19.25 Plus Performance Bonus_**
**Responsibilities include but are not limited to**:
- Record and document video updates of clients' vehicle repair status, including explanations of completed and necessary repairs.
- Assist clients in decision-making by clearly explaining the benefits of required repairs or maintenance.
- Provide a clear video explanation of the technician’s vehicle prognosis
- Promptly upload videos to clients and ensure consistent follow-up regarding their needs and preferences.
- Stay updated on vehicle parts, repairs, and maintenance; plan, film, and edit videos effectively.
- Support the service department with additional duties and maintain a clean and organized work environment.
**Requirements**:
- Be comfortable explaining service processes on camera (voice only).
- Be prompt, punctual and detailed orientated.
- Ability to work with mínimal supervision.
- Excellent communication and customer service skills.
- Valid driver’s license and clean driver’s abstract.
**Why Steele Auto?**
- Competitive compensation package, with annual wage review
- Flexible Health and Dental Plans, 6 different cost shared options to meet everyone’s needs
- Enhanced Benefits including Telehealth, Mental Health Support and EFAP
- Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
- Opportunities for career growth and advancement
- Employee discounts on vehicle purchasing, parts, and service at any of our locations
- A safe, inclusive, and dynamic work environment
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