Service Advisor

1 week ago


Dartmouth, Canada Chad Kennedy's AUTOPRO Full time

**Automotive Service Advisor Job Description**:
An **Automotive Service Advisor** acts as a liaison between customers and the service department. They ensure customers understand their vehicle's maintenance and repair needs while facilitating a smooth service process. This role combines technical knowledge, sales skills, and customer service expertise.

**Key Responsibilities**:

- **Customer Interaction**
- Greet customers warmly and listen to their concerns about their vehicle.
- Accurately document customer complaints and requests.
- Explain recommended services and repairs in an easy-to-understand manner.
- **Service Coordination**
- Schedule appointments for maintenance and repair services.
- Liaise with service technicians to diagnose issues and determine repair timelines.
- Keep customers updated on the status of their vehicles and estimated completion times.
- **Sales and Recommendations**
- Recommend additional services based on vehicle inspections and manufacturer guidelines.
- Upsell maintenance packages or promotional offers when appropriate.


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