Service Advisor

4 weeks ago

Dartmouth, Canada Peterbilt Dartmouth Full time

**Rev Up Your Career at Peterbilt Atlantic**

**Peterbilt Atlantic Dartmouth** is on the lookout for a Service Advisor to join our dynamic team. With our brand-new facility set to open this summer, we're offering an unparalleled opportunity to work in a cutting-edge environment. This is your chance to be at the forefront of developing state-of-the-art facilities alongside the industry’s top technical team, all while representing the iconic Peterbilt brand in Eastern Canada.

**Why Join Us?**

At Peterbilt Atlantic, we not only offer competitive compensation but also a comprehensive benefits package designed to support the growth of our team members:

- **Blue Cross Insurance**: Comprehensive health coverage to keep you and your family healthy.
- **RRSP Contributions**: Invest in your future with our retirement savings plan.
- **Vacation**: Enjoy paid vacation to relax and recharge.
- **Long-Term Disability**: Feel secure with income protection.
- **Paid Training**: Benefit from paid factory training and continuous learning opportunities.
- **Exclusive Discounts**: Save on our products and services.
- **Family owned and operated**:

- **Long term job security**

**Responsibilities**
- Working knowledge of Service department SRT is a must
- Ability to identify, search and fill parts orders as it relates to Heavy Duty trucks
- Greets customers promptly
- Obtains customer and vehicle information
- Clearly reports all vehicle symptoms as described by the customer
- Determines and recommends needed maintenance base on age, mileage, and vehicle history
- Prepares complete and accurate estimate of cost for labor and parts
- Establishes follow-up time
- Monitors the progress of each vehicle throughout the day, updating customers frequently
- Verifies that final invoice reconciles with work performed on the repair order
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
- Increase profitability by maximizing sales & executing retail promotions
- Oversee mechanics working on vehicles, including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate

**Qualifications**
- Previous experience as a service writer, service advisor, or service manager
- Knowledge of repair SRT for heavy trucking industry
- Proven record of achieving exceptional customer satisfaction
- Above-average energy level
- A desire for a long-term career with a growing organization
- Strong communication and customer relations skills
- General understanding of various functions of a distribution center
- CDK software knowledge an asset
- Computer-literate with the ability to learn and become proficient in any software programs
- Valid driver’s license and a clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or local laws.

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