Customer Service Representative/warehouse Associate

1 month ago

Calgary, Canada Create Distribution Full time

Customer Service Representative/Warehouse Associate
Location: Foothills Industrial Park, Calgary SE
Type: Part Time Must be available (Monday-Friday/8am-4pm)

Expected Hours: 28-35 hrs weekly

Salary : $16.00-$18.00

Probation: 90 days

Company Overview

At Create Distribution, we're passionate about helping people create sweet memories. As a leading supplier of specialty baking ingredients and packaging, we provide high-quality products and exceptional service to customers worldwide. We work closely with trusted manufacturers to ensure that every product we deliver meets the highest standards of quality and reliability. Our commitment to customer service, product knowledge, and innovation sets us apart as a trusted business partner.

**Role Overview**

Key Responsibilities
- **Order Processing & Customer Support**:

- Cross-train in all warehouse functions, including shipping, receiving, and packing orders.
- Ensure accurate and timely processing of orders while actively listening to customer needs and providing a personalized service.
- Troubleshoot customer inquiries with empathy and professionalism.
- Communicate proactively with customers and Sales Associates about order status, shortages, or potential delays, offering substitute products where necessary.
- **Warehouse & Inventory Management**:

- Picking, packing, and shipping orders quickly and accurately.
- Ensure proper inventory management, track product availability, and work with the purchasing team to monitor stock levels.
- Maintain a clean, safe, and organized warehouse environment by following best practices in inventory control and housekeeping.
- Use a first-in, first-out (FIFO) method for inventory rotation.
- _Deliver customer orders in company vehicle. Must have a minimum 10 years driver experience and a 5 year driver abstract. _
- **Customer Interaction & Relationship Building**:

- Develop a personalized rapport with customers to enhance their experience, ensuring that all interactions are positive and professional.
- Assist with product returns, credits, and resolving customer concerns, ensuring satisfaction with every interaction.
- Engage with various customer groups and Sales Associates to maximize the overall customer experience.
- Administrative & Operational Support:

- Provide necessary product information, such as nutritional content, inventory levels, and detailed descriptions, to assist customers in making informed decisions.
- Handle basic troubleshooting for our internal systems and third-party platforms.
- Create shipping labels, process invoices, and manage basic accounting and reporting tasks.
- Actively participate in team meetings, training sessions, and continuous improvement initiatives.
- Ensure orders are placed for next-day shipping and adhere to cut-off times.

Qualifications & Skills
- Experience:

- 2+ years of work experience in customer service administraive roles, ideally in a warehouse, baking, pastry, or dessert-related field
- Education:

- High school diploma or equivalent required.
- Skills & Abilities:

- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Excellent written and verbal communication skills.
- Basic math and reading comprehension skills.
- 1-2 Years Experience : Proficient Microsoft Office, Google Workspace, QuickBooks, and WooCommerce (or similar platforms).
- Ability to type and talk simultaneously.
- Ability to lift 40-50 lbs and perform physical tasks such as packing and unpacking orders.
- Personal Attributes:

- Empathy, integrity, and a genuine desire to provide superb customer service.
- CSA-approved safety shoes required for warehouse tasks.

Why Join Us?
- Passion for Baking: If you love everything related to baking, pastry, and desserts, you’ll be working in an environment that shares that passion.
- Growth Opportunities: At Create Distribution, we believe in continuous learning. We offer ongoing training and opportunities for career development.
- Collaborative Team: Join a team that values teamwork, collaboration, and creating lasting relationships with our customers.
- Impactful Work: Your role will directly influence our customers’ success and satisfaction, and in turn, the success of our company.
- If you're looking for a role where you can combine your passion for baking with your customer service expertise, we’d love to hear from you

**Job Type**: Part-time

Pay: $17.00-$21.00 per hour

Expected hours: 26 - 34 per week

Additional pay:

- Bonus pay

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Warehouse distribution: 1 year (preferred)
- Sales administration: 2 years (required)

**Language**:

- English (required)

Work Location: In person

Expected start date: 2024-11-25

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