Catia - Technical Support
2 weeks ago
POSITION
Inceptra is a leading provider of best-in-class Product Lifecycle Management (PLM) technology and services to engineering and manufacturing businesses across a variety of industries including aerospace, automotive, industrial equipment, consumer goods, high tech, life sciences and civil engineering. Inceptra is a top-level NAM Platinum Partner and the only North American Gold Certified Education Partner for Dassault Systèmes solutions.
The CATIA Technical Support role is primarily responsible for providing the following functions for our customers:
- Incoming ticket queue management
- Investigation of customers issue
- Troubleshooting sessions
- Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration
- Creation and monitoring of Support Requests through Dassault Systemes
In addition, the CATIA Technical Support role works to develop long-term relationships with our customers by providing excellent support, communication and being proactive with solving problems.
SKILLS
- CAD/CAM/PDM/PLM software and industry awareness
- 3+ years of experience with CATIA V5 and/or CATIA 3DEXPERIENCE
- Hands-on experience with other Dassault Systèmes software (3DEXPERIENCE, CATIA, ENOVIA, DELMIA, SIMULIA, SolidWorks) would be an asset
- Experience with Knowledgeware and automation with Visual Basic would be an advantage
- Knowledge of competitive software (PTC, Siemens, Autodesk, etc.)
- Ability to convey technical concepts to an audience with a broad range of backgrounds
- Highly motivated and passionate about new technology
- Excellent written and verbal communication skills
- Self-motivated
- Creative
**REQUIREMENTS**:
- Bachelor’s degree in Engineering or Computer Science preferred
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