Customer Experience Lead

4 weeks ago

Toronto, Canada Scotiabank Full time

Requisition ID: 183887

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**What you’ll be doing**

Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.

**Is this role right for you? In this role you will**:
**Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**:
**What’s in it for you?**
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities
- for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.
- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

  • Project Manager, Artificial Intelligence

    4 weeks ago

    Toronto, Canada CUSTOMER EXPERIENCE Full time

    Req Id: 407636 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Chef de Projet, Intelligence Artificielle

    4 weeks ago

    Toronto, Canada CUSTOMER EXPERIENCE Full time

    Code de demande: 407636 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...

  • Responsable de Produit

    3 weeks ago

    Toronto, Canada CUSTOMER EXPERIENCE Full time

    Code de demande: 409260 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...

  • Chef de Projet, Intelligence Artificielle

    2 weeks ago

    Toronto, Ontario, Canada CUSTOMER EXPERIENCE Full time

    Code de demande: 407636Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d'élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde.Si vous êtes prêt à donner corps à des idées innovatrices et à...

  • Customer Experience Lead

    2 weeks ago

    Toronto, Ontario, Canada Scotiabank Full time

    Requisition ID: 199590 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What you'll be doing... Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them...

  • Customer Experience Lead

    4 weeks ago

    Toronto, Canada British Swim School Full time

    **Customer Experience Lead** Become a **part-time (with the possibility of full-time later) Customer Experience Lead **with British Swim School and **enjoy your job**! If you are looking for flexible hours (weekdays and/or weekends) and want to work with a great team, please read further. Your days will be filled with **kids splashing, having fun, and...

  • Partnerships Lead

    4 days ago

    Old Toronto, Canada Lead Discovery GmbH Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...

  • Partnerships Lead

    1 day ago

    Old Toronto, Canada Lead Discovery GmbH Full time

    Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on...

  • Customer Experience Delivery Lead

    4 weeks ago

    Toronto, Canada Northbridge Financial Corporation Full time

    We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of...

  • Customer Experience Support Lead

    2 weeks ago

    Toronto, Ontario, Canada GlossGenius Full time

    About GlossGeniusGlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools, including booking and scheduling, marketing, analytics, payment processing, and much more.Tens of thousands of small business owners have chosen to...

  • Customer Experience Lead- Lakeshore and 6th

    5 days ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 181610 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve...

  • Quality Lead

    1 day ago

    Old Toronto, Canada Lead Discovery GmbH Full time

    Quality Lead We are currently seeking a Quality Lead to join our team in Toronto, ON. As a Quality Lead, you will play a key role in ensuring the highest quality standards in our payment processing systems. Your expertise in the payment domain and SWIFT standards will be essential in leading the quality assurance team and delivering reliable payment...

  • Quality Lead

    3 days ago

    Old Toronto, Canada Lead Discovery GmbH Full time

    Quality Lead We are currently seeking a Quality Lead to join our team in Toronto, ON. As a Quality Lead, you will play a key role in ensuring the highest quality standards in our payment processing systems. Your expertise in the payment domain and SWIFT standards will be essential in leading the quality assurance team and delivering reliable payment...

  • Customer Experience

    2 weeks ago

    Toronto, Ontario, Canada Egility Full time

    About the Company:Our client is a distinguished enterprise renowned for its exquisite high-end offerings, providing an unmatched gold-standard experience in its field. A team of experts guides and assists patrons at every stage, ensuring an experience that is as seamless as it is memorable. Ultimately, this individual will drive the brand's legacy of...

  • Cs&l Ecommerce Customer Experience Lead

    4 weeks ago

    Toronto, Canada Mondelēz International Full time

    **Job Description**: **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** The Ecommerce Supply Chain role is a pivotal position that contributes to enhancing customer satisfaction, optimizing operational efficiency, and driving the growth of the company's logistics...

  • Research And Development Manager

    1 month ago

    Toronto, Canada Lead Candidate Full time

    R&D Manager – Toronto, CanadaOffice / hybrid working with travel across US and globallyOur customer, a leading CDMO providing a range of excipient solutions to a diverse range of customers across pharmaceuticals, are looking to appoint an R&D leader to manage a team of scientists driving innovation through ideation, new product development and application...

  • Research And Development Manager

    1 month ago

    Toronto, Canada Lead Candidate Full time

    R&D Manager – Toronto, Canada Office / hybrid working with travel across US and globally Our customer, a leading CDMO providing a range of excipient solutions to a diverse range of customers across pharmaceuticals, are looking to appoint an R&D leader to manage a team of scientists driving innovation through ideation, new product development and...

  • Research And Development Manager

    2 weeks ago

    Toronto, Canada Lead Candidate Full time

    R&D Manager – Toronto, CanadaOffice / hybrid working with travel across US and globallyOur customer, a leading CDMO providing a range of excipient solutions to a diverse range of customers across pharmaceuticals, are looking to appoint an R&D leader to manage a team of scientists driving innovation through ideation, new product development and application...

  • Research And Development Manager

    1 month ago

    Toronto, Canada Lead Candidate Full time

    R&D Manager – Toronto, CanadaOffice / hybrid working with travel across US and globallyOur customer, a leading CDMO providing a range of excipient solutions to a diverse range of customers across pharmaceuticals, are looking to appoint an R&D leader to manage a team of scientists driving innovation through ideation, new product development and application...

  • Research And Development Manager

    1 month ago

    Toronto, Canada Lead Candidate Full time

    R&D Manager – Toronto, CanadaOffice / hybrid working with travel across US and globallyOur customer, a leading CDMO providing a range of excipient solutions to a diverse range of customers across pharmaceuticals, are looking to appoint an R&D leader to manage a team of scientists driving innovation through ideation, new product development and application...