Corporate Service Centre Representative
3 weeks ago
**POSITIO**N**: Corporate Service Centre Representative
**REPORTS TO**: Director of Marketing and Communications
**DEPARTMENT**: Marketing and Communications
**LOCATION**:North Bay
**REFERENCE**: 800-60-24
**WHO WE ARE**:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120 years old and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation. We offer competitive salary, excellent benefits, a defined benefit pension plan, paid vacation, 3 paid personal leave days along with discounted transportation on our bus and passenger rail services.
**ACCOUNTABILITY STATEMENT**:
The Corporate Service Centre Representative is responsible for establishing quality customer interactions and addressing corporate service inquiries in a manner that aligns with Ontario Northland’s customer-centric values.
**MAJOR DUTIES/ RESPONSIBILITIES**:
- Act as Ontario Northland’s front-of-house representative at the corporate head office creating positive customer experiences during every interaction
- Provides troubleshooting and escalation as necessary to ensure smooth interactions and quality service
- Ensures that safety protocols are communicated and followed by all people entering into the building
- Monitors and improves the lobby and suggests processes to ensure the area is professional, clean and effective
- Responsible for merchandise sales and support. Coordinates inventory, product development, pricing, and sales promotions.
- Tracks service requests and initiates service improvements
- Commitment to developing and maintaining knowledge of all Ontario Northland’s products and services, in particular corporate services updates that impact employees
- Knowledge of Ontario Northland procedures and organization structure, privacy and security protocols
- Other duties as assigned
**REQUIREMENTS**:
- Office Administration, Public Relations or Business Diploma or an equivalent combination of education and experience
- 3 -5 years’ experience in a front facing customer service role or retail sales
- Proficiency in both official languages (English and French)
- Passionate and engaging professional with a desire to consistently deliver superior customer experience
- Superior communication skills, both verbal and written
- Proven desktop skills required including knowledge of Microsoft Suite of products
- Ability to handle multiple telephone lines and extensions
- Valid driver’s license
- Must be committed to company health and safety
- This position requires an individual who is flexible, adaptable to change and thrives within a dynamic environment
Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.
- Les offres d'emploi sont également disponibles en francais. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 494 pour plus de renseignements._
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