Customer Service Representative

3 weeks ago


Abbotsford, Canada P2C Ministries Full time

**Title: Customer Service Representative**
**Ministry: Partner Care**
**Location: Hybrid (HQ: Abbotsford, BC)**
**Reports to: Partner Care Manager**
**Position type: Full-time Temporary (40 hours/week) - 12-15 months contract**

Come and work for an uplifting diverse culture that embodies Christ and a community of grace and love in action Do you want to have fulfillment in your work that you know can make a lasting eternal impact? If you answered yes, come join us

**About the Team**:
Partner Care is the donations department of Power to Change. We are a small but mighty team that ensures donations are processed and donor/staff questions are answered in a timely manner.

**About the Role**:
In this role, you will be responsible to achieve the following objectives:
**Responsibilities**:

- Setup and process credit card donations
- Update donor accounts
- Keep a record of donor interactions, process transactions, and file documents
- Follow communication procedures and guidelines
- Provide accurate, valid, and complete information to donors
- Ensure donations database (Donor Direct) is maintained

**About You**:

- You have a growing, personal relationship with Jesus Christ
- You have experience with database systems (Donor Direct preferred)
- You have strong problem solving abilities.
- You are highly detailed oriented with proven administrative experience
- You are proficient in Google Suite
- You are customer service oriented ( an asset)
- You possess effective verbal and written communication skills

**What We Offer Our Staff**:

- Employer-paid extended health and dental benefits (if 25+ hours a week)
- Access to our Employment Assistant Program (EAP) (if 25+ hours a week)
- Paid vacation
- Free registration for FamilyLife Weekend Getaway
- Extra vacation week from Christmas to New Year
- Weekly Chapel services
- Semi-annual Day of Prayer participation
- Discounts at our Resource Centre

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Abbotsford, BC: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Abbotsford, BC



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