Service Associate, Operations

2 weeks ago

Montréal, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Service Associate, Operations | Associé(e) de service, Exploitation

**What is the opportunity?**

In this position, you will be reviewing and analyzing client documentation for our RBC Wealth Management businesses. You will ensure a superior level of service is always maintained and share knowledge of pending issues and escalate items where necessary to the supervisor or manager. You will also be working in collaboration with other groups within Wealth Management Canadian Operations. Most importantly, you will be accountable for ensuring all risk management and compliance policies are adhered to while always keeping the front-end client in mind.

**What will you do?**
- Accurately review, verify, and/or record data supporting department processes. Execute daily activities to ensure system processes are performing as desired. Resolve exceptions ensuring adherence to all regulatory and firm policy requirements.
- Liaise and provide support for individuals requiring problem resolution, or securing information from other Operations departments, or RBC Business Units. Address escalated questions independently, seeking assistance from Manager as appropriate, following established department procedures.
- Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.
- Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation’s department.
- Train and act as a resource for less experienced Operation’s team members.
- Perform other duties and responsibilities as assigned.

**What do you need to succeed?**
**Must-have**
- Bilingualism (English and French) required, as you will regularly do business with partners across Canada
- University degree or 3 years of relevant experience
- Ability to handle multiple priorities in a fast-paced and deadline-driven environment
- Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
- Ability to understand and meet daily business needs on an ongoing basis
- Ability to gather and analyze relevant information clearly and effectively

**Nice-to-have**
- 3 years or more of business, finance, customer service, and/or accounting/bookkeeping experience
- Previous experience in the securities or banking industry
- Ability to integrate Excel and Access databases into daily work

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program, including bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team

**Job Summary**

**Address**:
MONTRÉAL, Quebec, Canada

**City**:
CAN-QC-MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-05-31

**Application Deadline**:
2023-06-15

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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