Call Centre Team Lead

2 weeks ago

Selkirk, Canada Circet Ireland & UK Full time

Location- Selkirk- Discipline:
- Commercial- Job ref:
- 007982- Published:
- 1 day agoCircet Home division are seeking to recruit an experienced Call Centre Team Lead for our Selkirk site

**The Aim of this appointment is**:

- To support the Service Centre Manager to deliver the department services, targets and client SLAs, taking on responsibility in the SCM’s absence
- To maintain a high level of knowledge and understanding of the client’s products and services and work with Team Managers to deliver these whilst driving continuous improvement from a customer and agent perspective.
- To oversee the operational development, devise and implement a structured plan for development of the service centre team considering opportunity for growth whilst undertaking a review of current processes and systems in place to support existing clients.
- To oversee the team management and growth: responsible for ensuring TM’s and agents are provided with the support / guidance / feedback and confidence in their abilities to perform their role and meet targets.
- To drive team building and motivation activities that promote continuous performance improvement and adopt an effective approach to people management
- To communicate the targets, SLA’s and goals to the team. Liaise with other depts to determine priorities and to understand big picture.

**Key responsibilities will include**:

- Responsibility along with SCM for operational results for all clients
- Performance management of TM’s including appraisal
- Weekly team meetings to ensure common goals are understood and to review performance
- Put in place and deliver all SLA and KPI's for the contact centre, reviewing these regularly and taking action as necessary
- Making recommendations of improvements to systems or processes and maintaining an action log of development being undertaken to support this

More information regarding responsibilities can be shared along with the full job description on request.

  • Selkirk Mb Team Lead

    6 days ago

    Selkirk, Canada Turning Leaf Community Services Inc. Full time

    **ABOUT US** Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer...

  • Support Professional Team Lead location- Selkirk

    1 month ago

    Selkirk, Canada Turning Leaf Support Services Full time

    **ABOUT US** Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer...

  • Collision Centre Advisor/estimator

    1 month ago

    Selkirk, Canada Selkirk GM Full time

    Certified Collision Centre is located just 20 minutes north of the perimeter and is Winnipeg’s newest automotive body shop. Our locally owned and family operated dealerships prides itself on exceptional customer service. **The Role** - Estimates damage to vehicles visually and is capable of dismantling portions of the damaged vehicle as necessary to...

  • Project Lead

    4 weeks ago

    Selkirk, Canada Interlake-Eastern Regional Health Authority Full time

    **GENERAL** **Description**: - Project Lead - Surgical Services**Competition #**: - SEL AC 856/23**Posting Date**: - 06/27/2023**Status**: - Active**Type**: - External**DESCRIPTION** **The Interlake-Eastern Regional Health Authority** Our Vision - We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated,...

  • Registered Dental Hygienist

    2 weeks ago

    Selkirk, Canada dentalcorp Full time

    About us: Interlake Dental Centre has been serving Selkirk and surrounding communities for many years. We are full service dental practice, providing services ranging from restorative, cosmetic and general dentistry, children’s dentistry to prosthodontics and much more. Our team of general dentists, clinicians are highly regarded in their field,...

  • Clinical Team Manager, Medicine

    4 weeks ago

    Selkirk, Canada Interlake-Eastern Regional Health Authority Full time

    **GENERAL** **Description**: - Clinical Team Manager, Medicine**Competition #**: - SEL AC 284/23**Posting Date**: - 03/09/2023**Status**: - Active**Type**: - External**DESCRIPTION** **The Interlake-Eastern Regional Health Authority** **Our Vision** **We will be recognized as a trusted health-care partner, providing sustainable, accessible,...

  • Rehab Assistant

    1 month ago

    Selkirk, Canada Shared Health Full time

    **Requisition ID**:333957 **Position Number**:21002870 **Posting End Date: Open until filled** **City**:Selkirk **Site**:Shared Health **Work Location**:Selkirk Mental Health Centre **Department / Unit**:SH ABI Other SMHC **Job Stream**:Clinical **Union**:MGEUGOM CHPST **Anticipated Start Date - End Date**:ASAP** - **04/05/2024 **Reason for...

  • Primary Care Paramedic

    1 month ago

    Selkirk, Canada Shared Health Full time

    **Requisition ID**:328535 **Position Number**:20047126 **Posting End Date**:January 10, 2023 **City**:Selkirk **Site**:Shared Health **Work Location**:Selkirk & District General Hospital **Department / Unit**:Selkirk - ERS **Job Stream**:Clinical **Union**:MGEU T/P IERHA **Anticipated Start Date - End Date**:01/10/2023** - **Indefinite **Reason for...

  • Psychologist 3 - Forensic Program - Smhc

    1 month ago

    Selkirk, Canada Shared Health Full time

    **Requisition ID**: 341250 **Position Number**: 21003785 **Posting End Date**: July 25, 2023 **City**: Selkirk **Site**: Shared Health **Work Location**: Selkirk Mental Health Centre **Department / Unit**: SH Rehab Area SMHC **Job Stream**: Clinical **Union**: MGEUGOM NonPrem **Anticipated Start Date**: ASAP **FTE**:1.00 **Anticipated Shift**:...

  • Audiologist or Hearing Practitioner

    1 month ago

    Selkirk, Canada Demant Full time

    Are you a hearing healthcare practitioner that enjoys leading conversations, exploring new frontiers, taking initiative, and helping more people hear better? Are you searching to be part of a team that focuses on client centred care and offers a wide range of technologically advanced hearing products? If you are passionate about utilizing your skills to...

  • Rehab Assistant

    4 weeks ago

    Selkirk, Canada Shared Health Full time

    **Requisition ID**: 358274 **Position Number**: 21002628 **Posting End Date**: May 13, 2024 **City**: Selkirk **Employer**: Shared Health **Site**:Shared Health - Selkirk Mental Health Centre **Department / Unit**: SH Acute Area SMHC **Job Stream**: Clinical Support **Union**: CUPE **Anticipated Start Date**: 06/10/2024 **FTE**:1.00 **Anticipated...

  • Mdr Technician

    2 days ago

    Selkirk, Canada Interlake-Eastern Regional Health Authority Full time

    **GENERAL** **Description**: - MDR Technician**Competition #**: - SEL AC 961/24**Posting Date**: - 05/28/2024**Status**: - Active**Type**: - External**DESCRIPTION** **The Interlake-Eastern Regional Health Authority** Our Vision We will be recognized as a trusted health-care partner, providing sustainable, accessible, integrated, evidence-based care...

  • Sexual Assault Recovery and Healing

    4 weeks ago

    Selkirk, Canada Survivor’s Hope Crisis Centre Full time

    **PERIOD OF EMPLOYMENT**: As soon as possible, until January 31, 2024 with possibility of extension dependent on funding **SCHEDULE**:full time, 37 hours/week, days M-F, some evenings required **SALARY**:$22-$24 per hour **LOCATION**:Hybrid - remote work from home, travel to meet participants within Interlake-Eastern region, office in Pinawa **SUBMISSION...

  • Facility Patient Care Manager

    5 days ago

    Selkirk, Manitoba, Canada Shared Health Full time

    Requisition ID: Position Number: Posting End Date: April 25, 2024 City: Selkirk Employer: Shared Health Site: Selkirk Mental Health Centre Department / Unit: Selkirk Mental Health Centre Job Stream: Clinical Support Union: Non Union Anticipated Start Date: 05/13/2024 FTE: 0.50 Anticipated Shift: Days;Nights Work Arrangement: In Person Daily Hours...

  • Facility Patient Care Manager

    4 days ago

    Selkirk, Manitoba, Canada Shared Health Full time

    Requisition ID: Position Number: Posting End Date: April 24, 2024 City: Selkirk Employer: Shared Health Site: Shared Health - Selkirk Mental Health Centre Department / Unit: MH&A Treatment and Rehabilitation Job Stream: Clinical Support Union: Non Union Anticipated Start Date: 05/13/2024 FTE: 0.70 Anticipated Shift: Evenings, On Call Work...

  • Mobile Driver

    1 week ago

    Selkirk, Canada Shared Health Full time

    **Requisition ID**: 341204 **Position Number**: 21002635 **Posting End Date**: July 24, 2023 **City**: Selkirk **Site**: Shared Health **Work Location**: Selkirk Mental Health Centre **Department / Unit**: SH Support Service Mat Mgmt SMHC **Job Stream**: Non-Clinical **Union**: CUPE-FS-SHEOApr **Anticipated Start Date**:...

  • Service Worker 3

    2 days ago

    Selkirk, Canada Shared Health Full time

    **Requisition ID**: 336354 **Position Number**: cust_PCN **Posting End Date**: May 9, 2023 **City**: Selkirk **Site**: Shared Health **Work Location**: Selkirk Mental Health **Department / Unit**: Materials Management **Job Stream**: Non-Clinical **Union**: CUPE **Anticipated Start Date**: ASAP **FTE**:Casual **Anticipated Shift**:Days, Evenings,...

  • Director of Care

    1 month ago

    Selkirk, Canada Extendicare Full time

    **Job Description**: Director of Care (DOC) - Job Description - At Extendicare, we believe that working as a team and celebrating achievements creates an environment that allows us to reach our potential. As a valued member of our leadership team, you will oversee the provision of nursing care for residents within the Home in keeping with the philosophy and...

  • Service Worker 3

    1 week ago

    Selkirk, Canada Shared Health Full time

    **Requisition ID**: 358094 **Position Number**: 21002635 **Posting End Date**: May 1, 2024 **City**: Selkirk **Employer**: Shared Health **Site**:Shared Health - Selkirk Mental Health Centre **Department / Unit**: SH Support Service Mat Mgmt SMHC **Job Stream**: Non-Clinical **Union**: CUPE **Anticipated Start Date**:...

  • Psychiatric Nursing Assistant/health Care Aide

    2 days ago

    Selkirk, Canada Shared Health Full time

    **Requisition ID**: 334369 **Position Number**: 21003027 **Posting End Date**: April 11, 2023 **City**: Selkirk **Site**: Shared Health **Work Location**: Selkirk Mental Health Centre **Department / Unit**: SH Area 15 Forensics SMHC **Job Stream**: Clinical **Union**: MGEUGOM CHPST **Anticipated Start Date**:...