Data, Systems, and Automation Support

2 months ago


Montréal, Canada Concordia University's District 3 Innovation Hub Full time

_**Data, Systems, and Automation Support**_

**Time Commitment**: 20 hours per week (with flexible working hours). This is intended as a part-time position with the opportunity to take on special projects (to be discussed).

The Data, Systems, and Automation Support is responsible for ensuring the organization's confidence in our systems. By maintaining these systems - and the information within - District 3 is able to act quickly and with confidence. You are also the go-to person for technical support in order to make sure our team can reduce friction in carrying out activities. The Data, IT and Automation Support reports to the Director of Administration.

**Responsibilities**
- Troubleshooting user issues with standard work apps and technology (gSuite, MS Office, Zoom, Miro, and similar)
- Data collection & analysis
- Troubleshooting basic code and automations (JS/Google AppScript, php, Zapier flows)
- Lightweight database maintenance and customization (Podio, Airtable or similar)
- Google Admin console requests
- Troubleshooting process issues (DevOps)

**Requirements**:

- Critical thinking
- Good judgment in matters of accountability, discretion, and working independently
- Attention to detail - The data collected will be used for reporting to Government and Concordia leadership; confidence in our data and automations is essential
- Tech intuition and expert Googler (ability to support more obscure requests like advanced spreadsheet formulas, more complex user issues)
- Demonstrated experience in tech support, customer service, or related
- Demonstrated ability explaining technical concepts and/or data in simple terms
- Professional spoken and written English (for data reporting, analysis)
- Working spoken and written French

**About District 3 Innovation Hub**

A constellation of innovation-driven entities and people, working together to accelerate innovation for global impact. D3 Hub units support different audiences in their exploration and acceleration of innovation and entrepreneurship. With complimentary programs and networks, we help change makers translate ideas to impact.
- ____________
- **Soutien informatique, des données, et de l'automatisation**_

Horaire: Poste contractuel; 20 heures par semaine avec des horaires de travail flexibles. Poste à temps partiel avec la possibilité de prendre en charge des projets spéciaux (à discuter).

**Responsabilités**
- Collecte et analyse des données
- Dépannage du code de base et des automatismes (JS/Google AppScript, php, flux Zapier)
- Gestion et personnalisation de bases de données légères (Podio, Airtable ou similaire)
- Gestion à la console d'administration Google
- Résolution des problèmes de processus (DevOps)

**Exigences**
- Pensée critique
- Bon jugement en matière de responsabilité, de discrétion et de travail indépendant
- Souci du détail - Les données recueillies seront utilisées pour établir des rapports à l'intention du gouvernement et de la direction de Concordia ; la confiance dans nos données et nos automatismes est essentielle.
- Intuition technique et expert en Googler (capacité à répondre à des demandes plus obscures telles que des formules avancées de feuilles de calcul, des problèmes d'utilisateurs plus complexes).
- Expérience démontrée en support technique, service à la clientèle, et/ou similaire
- Capacité avérée à expliquer des concepts techniques et/ou des données en termes simples.
- Anglais professionnel parlé et écrit (pour la communication des données, l'analyse)
- Français parlé et écrit

**À propos de District 3 Innovation Hub**

Une constellation d'entités et de personnes axées sur l'innovation, qui travaillent ensemble pour accélérer l'innovation et avoir un impact mondial. Les unités du D3 Hub soutiennent différents publics dans leur exploration et leur accélération de l'innovation et de l'entrepreneuriat. Grâce à des programmes et des réseaux complémentaires, nous aidons les acteurs du changement à transformer leurs idées en impact.

**Job Type**: Part-time
Part-time hours: 20 per week

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Montréal, QC H3H 2L3



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